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USAA Portfolio Management Office Process Lead in Phoenix, Arizona

Purpose of Job

We are currently seeking a talented Process Lead Engineer with Portfolio Management Office experience at one of our regional office locations, San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL or Colorado Springs, CO.

NOTE: This position is within the newly formed Enterprise Portfolio Management Office (EPMO). Owns, maintains and ensures continuous improvement of USAA’s EPMO Policy and the associated standards, processes, procedures and controls. Monitors USAA’s project portfolio risk relative to the policy and regulatory changes, updating documentation as needed in a timely manner and propagating any changes to across USAA. Enables compliant approaches (e.g. scaled agile, waterfall) to better enable USAA to deliver value to its members and employees.

Partners with cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Responsible for consistently executing the Process Excellence (PX) strategy within a Business Unit or across the Enterprise. Executes process improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities.

Job Requirements

ABOUT USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

ABOUT USAA IT

Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 12 million members who rely on us every day.

We are over 4,000 employees strong, a passionately supportive and collaborative team built on Agile principles. We've been in Computerworld’s 100 Best Places to Work in IT and named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.

See what it's like to work for a company where your passion meets our purpose:

USAA Information Technology: A Realistic Preview

  • Leads Process Improvement projects that deliver measurable business results.

  • Builds commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation.

  • Analyzes and identify process improvement opportunities and partner with key stakeholders to scope and ensure alignment with strategic priorities.

  • Serves as a technical leader in the deployment of Process Excellence through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving).

  • Trains, coaches, and mentors team members on best practices regarding Process Improvement tools, methodologies, and team leadership.

  • Works with stakeholders to ensure projects achieve intended results, where risks are proactively identified and mitigated and benefits are validated.

Minimum Experience:

  • Bachelor’s Degree in a related discipline or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree

  • 8+ years of professional business experience with 4 years of process improvement work experience

  • Strong, proven experience with leadership, business acumen, problem solving, critical thinking, and analytical skills in financial services or other highly regulated industry

  • Expert-level ability to influence and affect change at all levels of the organization

  • Solid track record in leading cross-functional teams and projects and successfully delivering results

  • Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance)

OR demonstrated completion of 3 Lean/Six Sigma projects

Qualifications may warrant placement in a different job level

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience:

  • 4 years of experience in portfolio management offices

  • Experience working with enterprise and/or business with Risk, Compliance, and/or Audit partners

  • 4 years in delivery roles leveraging waterfall and/or scaled agile frameworks

  • Experience working with tooling and reporting/analytics’ teams to enable processes

  • Experience leading change and/or training across a Fortune 500 company

  • Experience with owning and or authoring governance documents (e.g. policy, standards, and/or procedures)

Desired Characteristics

USAA Process Engineers create innovative solutions that impact our members. Collectively we are:

  • Curious and excited by new ideas

  • Energized by a fast-paced environment

  • Able to understand and translate business needs into leading-edge technology

  • Comfortable working as part of a connected team, but self-motivated

  • Community-focused, dependable and committed

  • Exceptionally detail-oriented

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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