CVS Health Patient Resolution Specialist in Phoenix, Arizona
Be a part of our growing team at our Phoenix facility! As a Patient Resolution Specialist in our Infusion Accounts Receivable (A/R) Department, you will provide support to our Specialty Infusion members with questions and concerns related to their billing and payments. In this Patient Resolution Specialist role, you will answer questions regarding charging, insurance, and billing. You will also be monitoring the review of patient liabilities for payment status and providing excellent customer service through collection processes and patient inquiries. In order to be successful in this role you will need to be able to work independently with little direction while managing multiple tasks simultaneously, prioritizing issues as they arise and have experience working with Microsoft Office.We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
12+ months experience in customer service, billing/collections, or call center environment or previous internship within the CVS Health Revenue Cycle Department
Knowledge of healthcare billing, collections practices, and/or infusion services
Verifiable High School Diploma or GED is required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.