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Pearl Interactive Network OPM Customer Service Representative - Remote in Phoenix, Arizona

OPM Customer Service Representative - Remote

Department: Staffing/Projects 2070

Location: Phoenix, AZ

The OPM Customer Service Representative I (CSR) is responsible for delivering general healthcare enrollment information to callers. The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat, and web browsers to perform their duties. Bilingual Representatives Needed.

Job Duties:

  • Provide knowledgeable responses to telephone, email, and chat inquiries in a courteous and professional manner.

  • Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules, and responding to numerous telephone, email, and chat inquiries.

  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.

  • Assist caller with locating information needed to make their healthcare plan decision.

  • Refer calls to other agencies as specified in the training and work instruction documents.

  • Maintain up-to-date knowledge of regulations and policies as they apply.

  • Report problems that occur via the online system so they can be addressed by the appropriate parties.

  • Respond to telephone, email, and chat inquiries within the set departmental staffing and time parameters.

  • Light data entry and clerical duties as defined in the training and work instruction documents.

  • May be required to work scheduled holidays. Overtime may be required.

  • Perform other related duties as assigned.

  • Regular and predictable attendance is required.

Classification: Full-time, Non-Exempt

Operating Hours: 7am - 7pm, Mon. - Fri.

Location: Virtual, must reside in the Phoenix, AZ area

Salary: $14.00 per hour


  • High School diploma or equivalent required

  • Must be able to pass a government background check

  • Minimum six (6) months customer service experience required

  • Must be able to speak and read English clearly, professionally, and fluently

  • Must be able to type a minimum of 20 WPM

  • Ability to effectively work within established contractual turnaround times required

  • Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks

  • Proven ability to work as a member of a team

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Check, Drug Screening, and Skills Assessments Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, MS Outlook, and Office Skills, Leadership Team, People Skills, Diversity, Professionalism, Organization, Team Oriented, Learning, Flexibility, Effective Communication.

Pearl offers a full benefits package that includes medical, dental, vision, life insurance, paid time off, paid holidays, and a 401K. Additional ancillary benefits will also be available .

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation, and gender identity.