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Banner Health Operations Consultant in Phoenix, Arizona

Primary City/State:

Phoenix, Arizona

Department Name:

Benchmarking & Productivity

Work Shift:


Job Category:


Explore and excel. At Banner Health, health care is a team effort. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients. Apply today.

Do you aspire to make a difference for patients? Do you enjoy partnering and collaborating to achieve shared goals? As an Operations Consultant you will be the subject matter expert on analysis of benchmarking, labor management, and productivity and will partner with hospital operational leaders and clinical leaders in achieving finance and operational goals. Experience with health care operations is preferred. Join our team today!

Your pay and benefits are important components of your journey at Banner Health. This opportunity is also eligible for our Management Incentive Program, as part of your Total Rewards package. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.


This position leads in the development, analysis, preparation and implementation of strategic financial and operational plans to achieve overall system and entity strategic goals and objectives. This position provides analytical support for both financial and operational goals, which includes analyzing processes and identifying opportunities for improvements in operational practices and procedures. Designs, implements and supports the adoption of new processes that are both financial and operational in nature to increase efficiency and compliance while maximizing the highest level of quality.


  1. Provides high level of operational expertise through analysis and interpretation of data gathered for decision support. Gather and challenge assumptions from various multi-disciplinary teams, develop operational reports, and assist in preparation and presentation of business plans.

  2. Collaborates with system and/or entity level resources in the development, planning, training and implementation of operational applications and processes to achieve entity and/or system goals and objectives.

  3. Initiates and directs the identification and implementation of operating improvements and efficiencies by identifying important trends and variances through the review of management reports and operational analysis. May serve as Business Unit COO.

  4. Facilitates the integration of operational and business standards into work process, cultural changes and systems implementation in support of achieving organizational goals. As assigned, works on system-wide organizational performance, productivity and staffing model initiatives that have a direct effect on operations.

  5. Monitors and measures the qualitative and quantitative improvements achieved through the project(s) to support realization of benefits at the system and/or entity level, including process improvement outcome analysis, return on investment, issues tracking and resolution.

  6. Oversees the development of training materials, coordinates and conducts formal and informal on-site application system education and provides support for the use of these systems and redesigned work processes. Identifies training and support needs, assesses tools and assists in the development of materials to effectively implement and support projects and related processes. Directs, schedules and delivers training; maintains and updates all training materials as upgrades occur.

  7. Acts as a technical and procedural knowledge resource for operational leadersand triages operational issues.

  8. Proven advanced analytical and modeling skills are necessary. Must be able to work with minimal supervision and prioritize multiple projects and use of sophisticated software programs. Areas of focus include overall facility operations which also includes productivity. The incumbent must exercise sound judgment and independent decision-making within generally defined practices and policies. Must maintain effective communication on project status with various stakeholders and ensure timely, accurate and efficient reporting of data and processes. Position will interact with all levels of Banner leadership and personnel, Regulatory Agencies, Information Services Benefits, outside organizations and vendors. Incumbent must be able to read and understand technical pronouncements, identify compliance issues and make independent decisions.


Requires a level of knowledge of business or hospital operation as normally obtained through the completion of a Bachelor’s degree in, Finance, Accounting, Business or Healthcare Administration or a related field.

Requires a proficiency level typically attained with a minimum of 7 years of experience in healthcare operations. Proven advanced, analytical, and modeling skills are necessary. Must be able to work with minimal supervision and prioritize multiple projects. Requires excellent human relations and communication skills and the ability to effectively interact and communicate both verbally and in writing with all levels staff and outside professionals.

Must be proficient in the use of sophisticated software programs.


Masters degree preferred. Previous supervisory/team leadership experience preferred.

Additional related education and/or experience preferred.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.