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Aerotek Onsite Chat Support (Overnight) START ASAP in Phoenix, Arizona

Description:

Chat Support Rep will be the first point of contact for clients in need of technical support on exam platforms. Candidate will be responding to clients via chat and email; addressing questions/concerns and technical issues regarding online testing taking/exams. Onsite Customer Support Rep will also be responsible for maintaining accurate and well-ordered notes. Support Rep will also be responsible for proctoring exam takers to ensure that they aren’t using any materials not allowed & proactively communicating on-going client issues and resolve complex hardware and software related support problems

Skills:

Looking for candidates who have GREAT attendance and positive attuited! Must also be well skilled in typing and customer service. Would be a huge plus if you have CHAT SUPPORT experience but it is not needed. Very open to data entry clerks that are ok with picking up a phone every once in a while (If the issues cant be resolved via chat). This position is ONSITE so its very important that you are comfortable with that.

Top Skills Details:

Customer Service & or Retail ( Starbucks, Chick-fil-A, etc.)

Chat experience (Huge Plus)

Data Entry experience

Cognizant (Huge Plus)

Call Center Experience

Additional Skills & Qualifications:

We are looking for candidates that are looking to grow with a company and comfortable with coaching. Must be able to pass a typing & spelling and grammar test.

Shift

We have 1st, 2nd and 3rd shift available! (More Overnight and Swing)

Overnight shift pays 15.50 hourly & Days pay 15.00 hourly.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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