Humana Multicultural/Korean/Mandarin - Healthcare Lead Product Manager in Phoenix, Arizona
The Lead Product Manager Conceives of, develops, delivers, and manages products for Chinese and Korean MA customer use. The Lead Product Manager works on problems of diverse scope and complexity ranging from moderate to substantial.
The Retail Product & Strategy team focuses on strategically improving sales and customer experience to grow key Medicare customer segments. This small, high-performance team is comprised of strategy, segment product management, customer experience, and business intelligence leaders. The Lead Product Manager leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. Interacts with teams across the organization ranging from Marketing, Sales, Service, Clinical and Bold Goals team focused on social determinants of health. Interfaces with local community teams to advance strategy. Advises leaders to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.
5-8 years of work experience, with track record of bringing new products/services to market, ideally in the healthcare space.
Experience in data analytics
Strong project management and critical thinking skills.
Bi-lingual - Mastery of Mandarin/English or Korean/English
Proficient with Microsoft Office Products (Word, Excel, and PowerPoint)
MBA or other relevant Master's level degree
Management consulting background
Experience with Medicare Advantage business
Tri-lingual English, Chinese, Korean
This is a remote position
Must have a separate room with a locked door that can be used as a home office, to ensure you have absolute and continuous privacy while you work.
Must have accessibility to high speed DSL or Cable modem for a home office (No Satellite).
As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews
Scheduled Weekly Hours