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Home Depot Mobile Service Technician (Phoenix, AZ) in Phoenix, Arizona

POSITION PURPOSE

The Mobile Service Technician (MST) shares responsibility with the Lead Rental Technician (LRT) for maintenance and repairs on light construction equipment at assigned store locations. The MST makes frequent visits to each store to inspect all equipment, to document the status of each unit, and to complete work orders for all maintenance and repairs.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • Responsible for maintaining a fleet of rental equipment at an assigned set of store locations, with a particular emphasis on preventive maintenance

  • Receives direction from Regional Rental Manager (RRM) or Rental Field Operations Manager (RFOM) in setting priorities for completion of inspections and maintenance

  • Makes routine store visits to perform inspections and preventive maintenance on all units at each store

  • Inspects equipment for rental readiness and neatness of appearance

  • Performs preventive maintenance and minor repairs on equipment

  • Initiates service calls and orders parts needed for equipment maintenance and repairs

  • Conducts aerial equipment inspections

  • Utilizes company technology platform to document all work performed on equipment, including labor and parts

  • Maintains accurate parts inventory in vehicle or shop location.

  • Maintains accurate fleet inventory and transfers equipment between locations

  • Trains Home Depot store associates in the proper operation of the equipment and large equipment operating procedures

  • Assists with equipment deliveries and pick-ups as required

  • Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on operation of the equipment

  • Performs other duties assigned by the RRM, RFOM, or authorized personnel

NATURE AND SCOPE

This position reports to the Regional Rental Manager

This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Working conditions include working in the outdoors, including in extreme temperatures; working around dirt, grease, fumes, oils, and chemicals; prolonged exposure to loud noises from engines, compressors, power tools, and equipment.

MINIMUM QUALIFICATIONS

Must be twenty-one years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

1-3 years’ experience servicing construction equipment (preventative maintenance, troubleshooting, minor mechanical repairs)

Light construction equipment maintenance knowledge and/or skills including small engines and hydraulics

Valid driver’s license (ability to drive in a CMV capacity)

Safe driving record

Familiarity with inventory management

Working knowledge of handheld technology (smartphone, laptop, tablet)

Ability to work effectively with different personality types and all levels of associates

Ability to work independently

Ability to operate in extreme outdoor working conditions

Ability to adapt to unforeseen circumstances, including weather, traffic, and others

Strong work ethic

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a High School Diploma, GED, Technical or Trade School - or equivalent experience in a field of study related to the job

Years of Relevant Work Experience: 1 year

Physical Requirements:

Working conditions include significant physical demands such as lifting (up to 80 lbs.) from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, reaching and stretching. Environment will require repetitive hand, wrist, and arm movements, including skilled work with fingers. Occasionally, employee will be required to work at heights.

Preferred Qualifications:

Experience in equipment rental industry (mechanical, driving, counter sales, customer service, etc.)

Ability to maintain a professional appearance and provide a positive company image

Ability to define problems, collect data, establish facts, and draw valid conclusions

Effective organization and prioritization skills

Experience, ability and desire to provide superior customer service

With convenience at our core, The Home Depot Rental allows you to save time and get the job done faster. In addition to a wide assortment of pro-grade tools, equipment, trucks, and trailers, we offer knowledgeable, resourceful, and dependable associates who are ready to provide solutions that will help finish the job or project at hand.

The Home Depot Rental operates in over 1100 locations of The Home Depot across the US and Canada, offering large towable equipment, tools, trucks and trailer rental along with on-site equipment delivery. The large equipment fleet includes trenchers, chippers, mini-excavators, skid steers, aerial work platform equipment, and tractor loader backhoes among others. We have a large team of highly trained technicians, shop techs, and VIP Delivery Technicians and customer care associates throughout the United States and Canada.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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