Home Depot Mobile Service Technician (Phoenix, AZ) in Phoenix, Arizona
The Mobile Service Technician (MST) shares responsibility with the Lead Rental Technician (LRT) for maintenance and repairs on light construction equipment at assigned store locations. The MST makes frequent visits to each store to inspect all equipment, to document the status of each unit, and to complete work orders for all maintenance and repairs.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
Responsible for maintaining a fleet of rental equipment at an assigned set of store locations, with a particular emphasis on preventive maintenance
Receives direction from Regional Rental Manager (RRM) or Rental Field Operations Manager (RFOM) in setting priorities for completion of inspections and maintenance
Makes routine store visits to perform inspections and preventive maintenance on all units at each store
Inspects equipment for rental readiness and neatness of appearance
Performs preventive maintenance and minor repairs on equipment
Initiates service calls and orders parts needed for equipment maintenance and repairs
Conducts aerial equipment inspections
Utilizes company technology platform to document all work performed on equipment, including labor and parts
Maintains accurate parts inventory in vehicle or shop location.
Maintains accurate fleet inventory and transfers equipment between locations
Trains Home Depot store associates in the proper operation of the equipment and large equipment operating procedures
Assists with equipment deliveries and pick-ups as required
Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on operation of the equipment
Performs other duties assigned by the RRM, RFOM, or authorized personnel
NATURE AND SCOPE
This position reports to the Regional Rental Manager
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Working conditions include working in the outdoors, including in extreme temperatures; working around dirt, grease, fumes, oils, and chemicals; prolonged exposure to loud noises from engines, compressors, power tools, and equipment.
Must be twenty-one years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
1-3 years’ experience servicing construction equipment (preventative maintenance, troubleshooting, minor mechanical repairs)
Light construction equipment maintenance knowledge and/or skills including small engines and hydraulics
Valid driver’s license (ability to drive in a CMV capacity)
Safe driving record
Familiarity with inventory management
Working knowledge of handheld technology (smartphone, laptop, tablet)
Ability to work effectively with different personality types and all levels of associates
Ability to work independently
Ability to operate in extreme outdoor working conditions
Ability to adapt to unforeseen circumstances, including weather, traffic, and others
Strong work ethic
The knowledge, skills and abilities typically acquired through the completion of a High School Diploma, GED, Technical or Trade School - or equivalent experience in a field of study related to the job
Years of Relevant Work Experience: 1 year
Working conditions include significant physical demands such as lifting (up to 80 lbs.) from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, reaching and stretching. Environment will require repetitive hand, wrist, and arm movements, including skilled work with fingers. Occasionally, employee will be required to work at heights.
Experience in equipment rental industry (mechanical, driving, counter sales, customer service, etc.)
Ability to maintain a professional appearance and provide a positive company image
Ability to define problems, collect data, establish facts, and draw valid conclusions
Effective organization and prioritization skills
Experience, ability and desire to provide superior customer service
With convenience at our core, The Home Depot Rental allows you to save time and get the job done faster. In addition to a wide assortment of pro-grade tools, equipment, trucks, and trailers, we offer knowledgeable, resourceful, and dependable associates who are ready to provide solutions that will help finish the job or project at hand.
The Home Depot Rental operates in over 1100 locations of The Home Depot across the US and Canada, offering large towable equipment, tools, trucks and trailer rental along with on-site equipment delivery. The large equipment fleet includes trenchers, chippers, mini-excavators, skid steers, aerial work platform equipment, and tractor loader backhoes among others. We have a large team of highly trained technicians, shop techs, and VIP Delivery Technicians and customer care associates throughout the United States and Canada.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.