Biogen Medical Science Liaison/Sr. Medical Science Liaison, Alzheimer’s Disease - Arizona North in Phoenix, Arizona
Medical Science Liaisons are trusted and credible deep medical/scientific experts that provide the most relevant, reliable and unbiased scientific information to meet the unique needs of each customer and their patients, as well as Biogen’s clinical and medical strategies. They are dynamic; always acting within compliance guardrails, they initiate interactions and are not merely passive repositories of knowledge but seek to engage and provide the best medical and scientific information to HCPs in order to better patients’ lives. They are focused on building deep, strategic, long-term relationships with customers and are considered as partners, rather than being transactional in their interactions. They possess “medical business savvy” and customer focus while remaining non-promotional—they can navigate discussions to balance what is useful to customers with Biogen’s medical strategy and bring back useful insights. They are rigorously measured both qualitatively and quantitatively and held highly accountable to their goals. This territory will include the Northern portion of Arizona. The preferred location for the successful candidate to reside will be in Phoenix or Flagstaff. Principal Accountabilities: 1. Be the most trusted and credible partner to customers on medical and scientific information pertaining to disease state and company’s products – both pipeline and marketed medicines - to ensure their full understanding about it and ultimately share Biogen’s ambition to advance and drive medical practice in neuroscience * Engage with customers as a trusted and credible medical/ scientific expert who increases their confidence in making the best clinical decisions in the near and long term for the benefit of patient care. * Tailor the discussion and provide the most relevant, credible and unbiased scientific information to meet the unique needs of each customer and their patients, as well as Biogen’s clinical and medical strategies. * Thoroughly address what is top of mind for customers while seizing opportunities to pivot the conversation compliantly and seamlessly to relevant related topics to HCPs resulting in a holistic scientific exchange that support the medical vision and Biogen’s ambition to advance and drive the best medical practice for patients in neuroscience. * Focus on building long-term and valued relationships. Be rapidly responsive as well as proactive when establishing, fostering, cultivating and maintaining those relationships with customers with the end goal of developing scientific advocates * Give input to and own thoughtful engagement plans and prepare meticulously for every interaction with relevant resources and insightful questions. However, be dynamic and flexible as needed * Stays up to date with therapy advances, current research, medical scientific knowledge and detailed knowledge on Biogen products & relevant Disease Areas 2. Extract and share back high value medical insights that help shape the medical and clinical strategy * Stay aware and on top of the healthcare and access landscape, understanding how it impacts the customers’ behaviors and clinical practices * Be open and alert in customer interactions to medical insights that can inform Biogen’s strategies for both pipeline and approved products * Asses medical insights in real time during Scientific Exchange to identify and capture at least one high value insight per customer interaction through active listening and strategic high gain clinical relevant questions * Capture and report the medical insights using Veeva with the highest level of consistency and accuracy to help inform the medical and clinical strategies and provide additional context if that is useful to the interpretation of those insights * Proactively assess, interpret and share the most high value, business critical medical insights with their MSL Leaders in real-time 3. Collaborate in a compliant manner with Biogen stakeholders, particularly with the Commercial organization * Have a strong understanding of industry rules, legal guidance and a desire to follow a compliance and ethical path * Have the clarity and depth of understanding around compliance guardrails which allows for compliance empowered interactions. Be able to make the right judgment calls in the moment. * Ensure the medical insights are captured through the cross functional account planning. Be responsive and add high value to the collaboration around key accounts * Be seen by colleagues as a solution-driven conduit to leaders in the medical community * Support R&D colleagues from the clinical development perspective and commercial colleagues while staying true to the non-promotional nature of the role. Be a “partner in the trenches”—engage often in person and be responsive 4. Lead and deliver complex activities to customers to further enhance Biogen’s reputation as a trusted and valued partner to customers * Establish and maintain excellent educational collaboration with customers, other investigators and key health care institutions to build outstanding product education and medical scientific service and support * Creatively leverage multichannel opportunities * Navigate resources at the office and collaborate with field and non-field colleagues to deliver against the engagement plans adding high value to customers * Contribute to the brand planning process by applying extensive knowledge of disease areas, competitive environments and customer needs. * Advanced Scientific or Clinical degree is required. PharmD, MD or PhD level is desired, not mandatory. * Minimum 2 years of previous experience as Science Liaison (required for Senior MSL title) * Experience in Alzheimer’s Disease is preferred. * Able to travel at least 60% of the time, including ability to travel overnight and occasionally in weekends. * Must be 18 years of age or older with valid driver’s license and an acceptable driving record. Must have authorization and ability to drive a company leased vehicle or rental. Additional Skills: • Passion for science and deep scientific knowledge: Demonstrates a deep passion for medicine, science and clinical development; Is a subject matter expert in their TA; Has a solid base knowledge of the whole Biogen neuroscience portfolio to engage in preliminary thoughtful and compliant Scientific Exchange before referring to the Biogen Subject Matter Expert • Effective communication: Communicates clearly, confidently, and credibly; Easily understands other points of views and responds appropriately; Listens with empathy to respond to current and future needs and adjust the communication according to the audience • Inquisitive and opportunistic approach: Exhibits marked curiosity about healthcare and business opportunities; Challenges the status quo and experiments to create new possibilities; Is resilient and navigate through ambiguity with determination to innovate; Demonstrates a potential to perceive and then engage in new opportunities for collaboration; Develop solutions quickly to take advantage of emerging opportunities; Take calculated risks and learn from failure • Team player: Enjoys working in a collaborative effort towards a common goal; Personable and someone people want to be around; Is consistent in their approach to compliant collaboration; Has strong and trusted cross-functional working relationships which enables rapid alignment on compliant solutions/compromises to minimize/avoid delays • Digital potential: Comfortable using and experimenting with technology; Embraces and optimally utilizes new tools and systems; Demonstrates a willingness and aptitude to learn if not yet well versed • Customer-minded: Keep patients, payers and physicians front and center in their daily work and collaborate to solve critical scientific and business challenges; Knowledgeable about the healthcare and access landscape with a clear understanding of how it impacts the customer’s behaviors and clinical practices; Demonstrates a passion for the business surrounding sciences; Able to articulate Biogen medical strategy and link to KME engagement • Accountability: Delivers reliably against their goals; Motivated to perform to meet and even exceed metrics and KPIs. See’s metrics and KPIs as a positive opportunity to communicate value to internal stakeholders • Ethical: Understands rules for industry and is committed to following them for the benefit of patients. * * Medical Science Liaisons are trusted and credible deep medical/scientific experts that provide the most relevant, reliable and unbiased scientific information to meet the unique needs of each customer and their patients, as well as Biogen’s clinical and medical strategies. This territory will cover the Northern portion of Arizona.