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PetSmart, Inc. Marketing Analytics Analyst in Phoenix, Arizona

About the Team

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 5 departments including, Marketing, Creative, Digital, Communications, and our Loyalty & CRM team. Everyone brings his or her own point of view to create a unique experience for the pets and pet parents.

About the Job

We are undergoing an exciting evolution in our loyalty and personalization space and we are looking for the right driven, collaborative, relentlessly unsatisfied individuals to be part of that journey with us.

We are seeking a Marketing Analyst to be part of this journey. This position will work with the loyalty and personalization business team to analyze results, help identify opportunities, and regularly report on insights. You will be an essential part of an expanding team who will quickly become one of the largest growth initiatives for PetSmart.


  • Be an integrated part of the business team working alongside the manager of analytics to provide high quality and face paced actionable insights and recommendations

  • Take a holistic view all activities in market and recommendations for how they interact and impact one another for the best customer outcome

  • Drive a culture of constant testing, analysis, and learning to discover new and innovative ways to grow revenue and scale marketing efforts.

  • Apply appropriate quantitative methods to analyze customer data and recommend key strategies that can drive the business.

  • Use technical skills to query large databases & apply visualization skills to share insights.

  • Translate highly technical data and concepts into simplified stories and actionable insights in response to business needs.

  • Possess the ability to communicate at a very technical level with peers, as well as at a high level with our business leaders and our partners.

  • Be comfortable operating in fast paced corporate environment with the ability to juggle multiple priorities & deadlines.

  • Be comfortable exploring new data sets for insights as requests evolve in scope & complexity.

  • Display business judgement in providing actionable recommendations.


  • Bachelor’s degree in any area of marketing or business.

  • 2-4 years of experience in Marketing Analytics.

  • Advanced SQL, Excel and PowerPoint skills.

  • Python or R experience preferred.

  • SAS, MicroStrategy or Tableau experience a plus.

  • Experience working with customer information in supporting Loyalty programs & CRM teams in retail or packaged goods environment preferred.

  • Strong intellectual horsepower. Superior abstract reasoning and analytical skills. Creative thinker who finds innovative solutions to obstacles.

  • Data focused and fast decision maker. Relentless driver of rapid iteration, always considering the user experience

  • Effective communicator, both written, verbal and through presentations. Articulates concepts in a clear, structured and succinct manner, adjusted for the audience

  • Extremely accountable to driving the right outcome – even if it goes beyond their role and scope

About the Culture

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!

  • A work-life balance and family events such as movie nights, art events and holiday festivals

  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers

  • “Sit & Stay” Café serving fresh breakfast and lunch options

  • Starbucks cart—productivity at its finest!

  • “Lil’ Paws” learning center and onsite daycare facility

  • Volunteer events with PetSmart Charities

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disabilty, as well as any other characteristic protected by federal, provincal or local law. Applicants must be over the age of 18. The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.