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Ricoh Americas Corporation Mail and Copy Services Associate in Phoenix, Arizona


Provides day to day Managed Services support on-site within a law firm client account. Day to day responsibilities can include: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment, operate high volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Training on how to complete tasks is provided, previous experience not required. We are looking for strong customer service, willingness to learn, and a sense of urgency to provide exceptional client service!


  • Runs high volume copy machines and performs binding and finishing work.

  • Handle highly sensitive and confidential documents that may be time sensitive

  • Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment

  • Operate high volume scanners.

  • Operate image handling software

  • Operate MS Office and Email systems

  • Perform duties related to the shipping and receiving of materials

  • Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

  • May perform filing duties in conjunction with specific customer requests.

  • Delivers completed jobs to pre-determined customer locations within and outside of the site.

  • Ensures upkeep of convenience copier areas by keeping neat and well stocked.

  • Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

  • Uses all copier equipment, calculator, fax machine, postage meter and some PC.

  • Responsible for interacting and providing professional level support to users at various levels, including: legal secretaries, project managers, paralegals, associates and partners

  • Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure

  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Requires high school diploma, GED, or equivalent work experience.

  • Complete Ricoh Legal training within 90 days of hire and maintain any new training requirements

  • Some related copy job experience is preferred.

  • 1 year of experience in the Legal Industry or customer service strongly desired

  • Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills

  • Demonstrated competency in basic computer skills including proficiency in MS Office Suite.


This position comes with competitive starting pay and generous employee perks and benefits that include:

  • Competitive starting pay

  • Vacation eligibility after only 30 days on the job

  • Paid sick time

  • Health, dental and vision coverage after 30 days on the job

  • Seven paid holidays plus five paid floating holidays per year

  • College Tuition reimbursement

  • Unparalleled training and growth opportunities

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That’s how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we’re doing it with transparency, integrity and corporate social responsibility.

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Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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