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Swift Transportation Logistics Transportation Coordinator in Phoenix, Arizona

Primary Purpose and Essential Functions: Route, dispatch, track and trace shipments for KNX Logistics. Provide outstanding customer service as first point of contact for customers.

  • Utilize network balance capacity tools and knowledge of customer wide networks and transportation modes (OTR, LTL, Rail, Drayage, Ocean Containers, Parcel and Warehousing) to align available capacity with customer needs.

  • Tailor load scheduling to ensure all customer requirements are met.

  • Pro-actively communicate daily capacity needs/opportunities to appropriate leadership.

  • Schedule and/or reschedule delivery appointments for all loads.

  • Accept or decline loads based on direction from designated Logistics personnel and enter loads from customer tenders into system (TMS or Select).

  • Provide backup support for load planning as needed.

  • Work with designated department personnel to successfully dispatch loads.

  • Identify pick up and delivery opportunities which assist in meeting customer needs and transport freight in a safe and timely manner.

  • Monitor and report daily pick-ups and deliveries; anticipate, provide and facilitate problem resolution on all shipment issues in order to meet or exceed satisfaction of carriers, shippers and customer teams.

  • Conduct follow up and update designated personnel and leadership on problem loads and actions that have been taken.

  • Communicate with carriers, shippers and customer teams to ensure trucks are properly loaded and unloaded; provide detailed directions/instructions to carriers as needed. Update receivers and customers on load status as appropriate.

  • Investigate product overage, shortage and damage; complete appropriate documentation.

  • Proactively work to assist others in achieving the organization's objectives.

  • Skills: Must possess basic understanding/knowledge of the transportation industry. Must be able to read and interpret documents such as safety rules, operating/maintenance instructions and procedure manuals. Must be able to write routine reports and correspondence. Must have basic knowledge/familiarity with MS Office.

  • Education: Associates degree or equivalent combination of education and/or experience required.

  • Experience Required: 2+ years experience and/or training within logistics, transportation and/or customer service required.