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Randstad Legal Customer Service Specialist in Phoenix, Arizona

Legal Customer Service Specialist

job details:

  • location:Phoenix, AZ

  • salary:$14.50 per hour

  • date posted:Wednesday, January 13, 2021

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:AB_3547177

  • questions:sam.notareus@randstadusa.com602-606-4499

job description

Legal Customer Service Specialist

Do you have 2+ years of high-volume & fast-paced Customer Service experience with Administrative Duties? How about an interest in the legal field and working with a Government Agency? If so, read on! Our client in Midtown Phoenix is seeking an experienced Office Professional with expert Customer Service skills, experience in the legal field, and knowledge of database research to fill their Legal Secretary role. The ideal candidate will have knowledge of legal concepts, terminology and documents and posess superb communication skills both verbally and in writing.

This is a long term temporary position lasting 1 year+ with the potential for extensions for top performing contractors.

  • Pay: $14.50/hr

  • Hours: Monday - Friday 8:00am - 5:00pm

  • Location: Phoenix, AZ 85007

Randstad has benefits! Medical, Dental, and Vision benefits are available to you as a Randstad employee after your first 90 days. If a Legal Customer Service Specialist role sounds like a great match for you, please apply today!


  • Communicates with attorneys, legal support staff, members of the public and State agency personnel.

  • Answers main phone lines, screens incoming calls, initial contact to meet/greet callers or walk-ins, routes calls accurately and timely.

  • Registers parties for hearings in proprietary system with names, phone numbers and time of call.

  • Elevates higher level case inquiries and other requests to Docket Officers, Supervisors, PALJs.

  • Communicates verbally and/or in writing with appropriate personnel re: case/hearing status. Responds to status of appeals calls from internal and external customers and processes requests.

  • Performs research in multiple databases to respond to questions regarding status of case.

  • Performs data entry in case management system to document information and conversations with callers, coworkers, supervisors

  • Performs secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings.

The essential functions of this role include:

  • working in a smoke free environment


  • Customer Service (2 years of experience is required)

  • Data Entry

  • Legal Support

  • Database Research

  • Secretarial Duties (1 year of experience is preferred)

  • Microsoft Office

  • Legal Documents

  • Confidentiality

  • Decision Making

  • Interpersonal Communication

  • Office Equipment

  • Multi-tasking

  • Detail Oriented

  • Scheduling


  • High School


  • Years of experience: 2 years

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.