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Central AZ Shelter Services - CASS Homeless Shelter Supervisor in Phoenix, Arizona

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Job Summary: Supervise and provide leadership to a team that provides services designed to end clients’ homelessness. Foster a work environment of dignity and respect. This is a full-time position. Days and hours of work are generally Sunday – Thursday 2:00 pm to 11:00 pm with time allotted for breaks/lunch.

Essential Functions

Supervise Client Care Staff:

+ Foster a work environment of dignity and respect; oversee a solution-focused environment that is fair and consistent, with the intention to engage and retain clients; maintain a professional culture that promotes teamwork with empathy for clients;

+ Ensure adequate staffing levels are maintained; schedule employees, approve time-off requests and approve timesheets; coordinate work assignments; with manager, mediate interpersonal conflicts;

+ Ensure bed occupancy is fully utilized; hold Leads accountable for occupancy; foster continuous process improvement;

+ As assigned by manager, facilitate communication and collaboration with CASS Case Management Programs, campus partners and outside agencies;

+ On an on-going basis, review policies and procedures with employees and recommend revisions to manager;

+ Respond to off-duty phone calls requiring direction;

+ Identify training gaps and make training recommendations to manager; provide on the-job, task-specific training.

Collaborate with Supportive Services:

+ Meet regularly with Case Management Supervisors and Client Care Coordinator Leads to share information, identify issues, and report concerns to ensure that performance and expectations align with CASS’ client-driven strategy and goals to advance CASS’ mission.

Provide leadership that contributes to client success:

+ Champion the programs operating at CASS and seek and suggest ways to improve processes and procedures;

+ With Case Management Supervisors, mediate and resolve client complaints and grievances; ensure that Client Care Coordinators and Leads understand policies and procedures and fairly and consistently apply and uphold them in order to provide a safe, orderly and caring environment that complies with HUD, Fair Housing, OSHA, and ADA regulations;

+ Effectively disseminate updated resource and referral information to Shelter Staff through various communication channels such as email, bulletin board postings, and meetings; ensure brochures are continuously updated;

+ With Supportive Services Supervisor, determine eligibility of clients to re-enter the Shelter under extenuating circumstances;

+ Liaison to Supportive Services Supervisor to align and implement Shelter and Case Management policies and procedures, goals and outcomes.

Provide guidance and direction to Client Care staff to assure data integrity and accurate reporting:

+ Review client intake data for accuracy and completion;

+ Review nightly bed occupancy and make recommendations for optimization;

+ Hold staff accountable for reading and understanding the content of all intercompany communications and for attending New Hire Orientation, trainings and other meetings;

+ With manager, provide technical recommendations and process improvements to ensure data integrity;

+ With manager, provide regular and random quality assurance checks; address any quality assurance issues with staff.