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TERROS, Inc. Health Center Relations Specialist - 32nd Street Counseling Center in Phoenix, Arizona


Terros Health is pleased to share an exciting and rewarding opportunity for an Full-Time Health Center Relations Specialist working at our 32nd Street Counseling Center in Phoenix, AZ. The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one- year relevant front office customer facing and focused service experience in healthcare, hospitality or banking and we will train you!

The position performs a variety of duties which include, but are not limited to, greeting individuals , appointment scheduling, intake interviews, gathering information and paperwork . Reporting to the Practice Supervisor, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years. We help people live their lives in recovery and we save lives every day.

Recently awarded among Arizona’s Most Admired Companies in 2020


Terros Health ( is hiring a Full-Time Health Center Relations Specialist for our 32nd Street Counseling Center in Phoenix, AZ.

Full-Time, Employed

Flexibility to Work Saturday Rotational Shifts (8:00am - 5:00pm) and Closing Shifts (11:30am - 8:00pm)


Minimum One- Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality

(i.e., meeting or conventions, hotel), or Banking required.

Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred

Full Benefits, Including 401K and Generous PTO/PST (4+ weeks)

$ Bilingual Language Differential Pay Available!

$Sign on Bonus

Health Center Relations Specialist Duties Include:

  • Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.

  • Process the check in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing four-point check.

  • Review and update the daily schedules; ensuring all necessary data is accurately collected.

  • Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.

  • Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.

    Terros Health offers an excellent benefit package including, but not limited to:

  • Medical, dental, and vision insurance

  • Group life and disability insurance

  • Employer matched 401(k)

  • Generous PTO/paid sick leave (4+ weeks in year 1)

  • Wellness and employee assistance plan

    Apply with your resume


  • High School Diploma, GED within six (6) months of assuming this position Or Associates degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.

  • At least one- year relevant front office customer facing and focused service experience in healthcare, hospitality (i.e., meeting or conventions, hotel), or banking required. Front office experience in healthcare, behavioral health, dental or a medical office is preferred.

  • Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.

  • Intermediate level of competency in Microsoft Suite and web-based programs.

  • Experience in managing a wide range of administrative, support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment.

  • Excellent written and verbal communication skills.

  • Proven track record of delivering a high level of customer service in a healthcare setting.

  • Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.

  • This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.

  • Must pass a TB Test.

    Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    COVID 19 Precautions:

    Terros Health remains open for all our patients’ health and wellness needs. We have put in place many protocols to protect our employees and patients and to create a safe work environment. Visit our website to learn more:

Job LocationsUS-AZ-Phoenix

Job ID 2021-5308

of Openings 1

Category Customer Service

Program Business Office

Weekly Hours 40