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Arizona Employer Guest Service Agent or Front Desk Clerk in Phoenix, Arizona

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Purpose of the Position:

To efficiently check a guest in or out of the hotel in a professional and competent manner.


+ Know your work schedule and follow it with a high degree of reliability.

+ Work in a cooperative and friendly manner with fellow associates.

+ Maintain professional attire and personal hygiene.

+ Maintain a clean, neat and orderly work area.

+ Implement management company and hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA Hazcom program and safe lifting techniques.

+ Promptly report substandard (unsafe) conditions to supervisor.

+ Promptly report accidents, injuries, property damage or loss to supervisor.

+ Keep accurate communication flowing freely among all hotel departments.

+ Inform management promptly of any work-related problems or guest complaints.

+ Promote the hotel through goodwill, courtesy and a positive attitude.

+ Attend all scheduled training classes and meetings.

+ Train other associates as directed by management.

+ Continue to learn and grow in your position.

+ Arrange for reasonable accommodations for person(s) with disabilities.