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National Dentex General Manager in Phoenix, Arizona


Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Continental Dental Lab, Phoenix, AZ for a Full-Time General Manager.

In concert with the laboratory’s leadership team, the General Manager is responsible for the continuous review of all aspects of the lab operations and sees to the successful implementation of action plans that align with corporate strategy, policies, and sales goals.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

  • Maintain open and continual communications with assigned Operations Leader regarding all operations of the laboratory as well as any and all events and situations that are occurring within the market and industry that potentially could affect the operations of the lab.

  • Provide continual leadership and guidance to management team of the lab, ensuring all activities in the lab are in compliance with the structure and culture of the laboratory as well as federal and state laws and regulations.

  • Supervision of all administration, production, communication and sales activities of the lab; including but not limited to, planning/strategizing, budgeting, cost control, waste reduction, OSHA/safety compliance, marketing, customer interaction, hiring, firing, discipline, reviews, production distribution and workflow, product quality and customer service at every level to ensure customers receive the very best product that fulfills their needs and retains their business.

  • Ensure frequent communications at all levels of the lab encouraging an atmosphere of interaction where ideas can flow easily, assistance can be obtained and confidentiality is adhered to.

  • Understand and maintain all relationships with the clients of the laboratory. Ensure regular visits and interactions with all customers to ensure awareness of the status of the accounts while addressing any concerns of accounts at risk.

  • Monthly review of financial statements, budgeting and profitability to gauge the success of the organization and determine best steps for moving forward, making appropriate adjustments to the operation to overcome shortfalls.

  • Be the lab’s primary advocate for processes and systems that will attain greater efficiency and effectiveness of operations and consistent, on-time final product to the customer.

  • Adhere to established protocol and policies required to provide month-end, quarter-end, annual closing information in a timely manner, (i.e., accounts receivable report, deleted cases, credit memos report, remake report, reconciliation of payroll totals, purchase orders, finished goods inventory, capital expenditure requests, and all other items on checklists for completion).

  • Ensure the conduct and communication among and between all team members is respectful and appropriate within the work environment, the laboratory and National Dentex’ expectations.

  • All other duties as assigned.

Skills and Abilities Required:

  • Pleasant attitude and actions with a desire for accuracy that exhibit a professional and capable demeanor to all.

  • Strong relationship building/sales skills. Responsible for training others with customer contact and fielding calls personally to guide, sell and cross sell to customers and prospects.

  • Logical, analytical, creative thinker with the ability to process information and formulate decisions in a timely manner.

  • Excellent communicator, (orally and in writing) to effectively lead, guide, sell and build internal and external relationships.

  • Understand and contribute to the marketing strategies and processes for sales growth.

  • Ability to develop strategies to sell products and cross-sell other laboratory products, as well as systems to improve the efficiency of the production areas of the lab.

  • Working knowledge of Microsoft Office products, especially Word and Excel.

  • Dependable and reliable; willing to take on needed duties to fulfill the goals of the operation and take responsibility for actions.

  • Openly communicate concerns, questions, ideas that might lend themselves to the growth of the laboratory, National Dentex and your own career.

  • Actively participate in the growth and development strategies of laboratory team members.

Minimum Education and Experience Required:

  • High School diploma or equivalent required

  • S., B.A. or MBA preferred

  • Valid driver license required

  • Five years of experience managing or supervising production/manufacturing team members

  • Minimum ten (10) years of experience in operational management preferred,

  • Prefer 3-5 years of experience in the dental lab industry.

Hazardous Materials or Equipment Used:

  • Office Equipment

Physical Requirements:

  • Regularly required to drive, sit, stand, walk, bend, kneel and/or reach

  • Ability to read and comprehend written communications

  • Vision capabilities: Depth perception, attention to detail

  • Push, pull, lift, and/or carry up to 25 pounds




  • Innovative: Consistently introduces new ideas and demonstrates original thinking

  • Functional Expert: Considered a thought leader on a subject

  • Thought Provoking: Capable of making others think deeply on a subject

  • Leader: Inspires teammates to follow them



  • High School or better


  • Masters or better

  • Bachelors or better

Licenses & Certifications


  • Valid Driver License



  • 5 years: Five (5) years experience managing or supervising production/manufacturing team members

  • 10 years: Ten (10) years experience in operational management


  • 3 years: 3 years’ experience in the dental lab industry and/or experience in the Medical Device Industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)