Mobile Communications America General Manager - 1640 in Phoenix, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/ada/r/jobs/4269125 COMPANY OVERVIEW:
Mobile Communications America, Inc. (MCA) is one of the largest and most trusted Motorola partners offering wireless communication solutions that enhance the safety, security, and efficiency of workplaces across the nation. Our customers trust us to provide a portfolio of turn-key systems, products and services —including two-way radio, vehicle uplift, video and access control, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless communications. Our more than 18,000 customers span industries such as public safety, commercial, education, healthcare, utilities, and government.
A component of our business that embodies the MCA advantage is our “service first DNA” culture. Service is not just a motto for MCA, it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholder, and communities. With more than 800 employees and almost 70 locations throughout 10 states, we are here when you need us the most.
MCA is building a team of people who share our core values of service first, collaboration, trust, and engagement. We take our work and our customers seriously and believe that our best work can also be fun. When you join our team, you join the MCA family!
Mobile Communications America, Inc. is seeking an experienced General Manager for the Phoenix, AZ area. Our General Managers own the P&L, revenue, expense, and capital, for his or her location(s), with leadership responsibility for the entire sales, service, and operational functions. The GM serves as the face and voice of MCA in his or her market and will lead a team to exceed revenue, expense, operating cash flow, and customer satisfaction targets by developing and executing their market strategy. This role will also hire and develop staff, ensure necessary support for his or her operations from the central corporate functions, and develop and deliver initiatives to drive revenue growth, improve operational efficiency, and effectively execute a local, customer-centric service model to retain and grow the customer base in the market.
+ Grow the business and ensure financial success. Ensure cross-functional coordination between sales and service to achieve monthly, quarterly, and annual revenue and profitability commitments.
+ Develops and ensures the successful execution of compelling operational strategies and plans to improve market revenues, operational efficiency, and customer satisfaction.
+ Lead internal team to ensure complete customer satisfaction through all stages of the sales and service process. Handle escalated issues and key customer relationships.
+ Manage sales team, directing sales activities and setting appropriate goals for profitable growth, including reviewing account plans/sales reports, and working with cost-to-serve models.
+ Lead service team, directing services activities and provide leadership input to service managers and schedulers for prioritization of workflow ensuring maximum efficiency.
+ Management oversight of regional scheduling, WIP and invoicing as well as billed and scheduled utilization achievement of goals, accuracy, and accountability.
+ Develop new opportunities, drive customer service, improve processes, champion safety, establish and maintain effective relationships with employees, customers and external partners and vendors.
+ Ability to present MCA’s value proposition and solution suite to partners, customers, and prospects.
+ Ability to evaluate, develop and negotiate detailed propos als and scopes of work.
+ Quoting services, forecasting revenue monthly, providing timely updates to the regional Vice President on all projects, services, service agreements, timelines, and renewals.
+ Regularly and effectively communicates with customers, team members, colleagues, and company leadership regarding the Company and the market.
+ Supports and advances company core values and culture.
+ Other duties and activities as assigned by management.
+ Bachelor’s degree in related field or equivalent experience
+ 5+ years’ experience with increasing responsibility in technology or another related industry or MBA
+ Successful track record in managing budgets and/or P&L responsibility
+ Ability to utilize and analyze metrics.
+ Demonstrated ability to build, develop and continuously motivate highly effective teams.
+ Strong customer orientation
+ Ability to organize and manage multiple priorities.
+ Strong problem analysis and problem resolution skills
+ Excellent written and oral communication skills
+ Proficient use of computer programs, including Microsoft Word, Excel, and PowerPoint
The physical environment requires the employee to work both inside and outside in heat/cold, wet/hu