Omnicell, Inc. Field Engineer in Phoenix, Arizona
Location Phoenix, AZ
Job Category Professional Services
Employment Duration Full-Time Regular
Apply Now (https://phg.tbe.taleo.net/phg03/ats/careers/v2/applyRequisition?org=OMNICELL&cws=40&rid=13507)
Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.
Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!
An Omnicell Field Engineer is primarily responsible for hardware and software support of Omnicell solutions. They are actively involved in the setup and configuration of hardware and software installations, remotely or onsite.
Install, configure and support Omnicell hardware and software remotely or onsite.
Communicate with Specialists, Consultants, Project Support Managers, the account and appropriate personnel about project status, milestones and problems and assist whenever needed to ensure compliance and follow through.
Assist Specialists, Consultants and Project Support Managers with technical support during pre-implementation and installation.
Troubleshoots hardware, software, and communicates problems with appropriate stakeholders.
Manages individual schedules to complete all assigned requests.
Performs required tasks to ensure timely go live and customer satisfaction.
Site cleanup: submit and closeout all RMA’s for project, return/dispose of all unused implementation materials.
Assist with obtaining customer acceptance.
Required Knowledge and Skills
Knowledge of general mechanical and electrical devices.
Experience with basic tools.
Office Software: Excel, Outlook, Visio, Word.
Demonstrated strong customer service and excellent verbal and written communication skills.
Must have the ability to work in the field from a home office or remote location.
Fluency in managing business travel, expenses and customer engagements independently.
Must be able to multi-task multiple requests/projects at any given time.
Understanding of Network Standards/Protocols.
Possess the ability to work independently with little direction; must be a motivated self-starter.
Associate’s Degree or Professional Certification in either Healthcare or Information Systems/Information Technology and minimum six months I/T related experience. In lieu of Associate’s Degree, four year armed services I/T or technical related experience or High School Diploma/GED and one year demonstrated I/T industry related work experience.
Work experience with Windows Operating Systems such as Windows XP, Windows 7, Windows 10, Windows Server 2003/2008/2012/2016.
AS/BS Degree in a technical discipline (Information Technology, Computer Science, Electronics Technology or Engineering).
Omnicell hardware knowledge.
Remote/field based position.
100% Travel required.
Must be able to push heavy equipment and have good dexterity for doing routine configuration tasks.
Standing/sitting for prolonged periods of time may be required. Position may require a fair degree of physical activity and motion to include pushing, pulling, kneeling, stooping and bending frequently.
Must be willing and able to lift a minimum of 50 pounds with the support of lifting devices.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.