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Banner Health Error Processing Representative in Phoenix, Arizona

Primary City/State:

Phoenix, Arizona

Department Name:

Error Processing-Ref Lab

Work Shift:


Job Category:

Revenue Cycle


The Error Processing Representative is primarily responsible for reviewing accessions that fall into the Error Processing workflow categories and for obtaining any, and all missing billing information that is required to finalize claims in a timely manner. The Error Processing Representative is responsible for managing a high volume of work on a daily basis. To accomplish our goals, the following essential functions will be used and all employees are responsible for supporting the company’s goals, mission, and values; following all company policies and procedures; providing quality customer service; and following safety standards in performing all aspects of the functions below.


  1. Researches information received from the client, from websites, and/or from previous billed claims to obtain information that is missing or invalid.

  2. Completes daily assignments and projects as instructed by the Supervisor, Assistant Supervisor, or QC/Trainer.

  3. Reconciles returned requests and accurately enters data into the system in a timely manner.

  4. Responds to phone calls from clients to resolve billing issues as well as makes outgoing calls as needed.

  5. Has a working knowledge of internal client’s duties and responsibilities.

  6. Assists other billing sub-departments as needed.


  • High School Diploma/GED.

  • Three (3) years’ experience in Medical Billing, Medical Office, or related field.

  • Ability to work independently and as a team member.

  • Ability to work with high volumes of data.

  • Ability to meet deadlines.


  • Previous experience in Medical Billing and Coding.

  • Medical coding and computer knowledge.

  • Additional related education and/or experience.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment.