Oldcastle APG Inc Entry-Level Customer Service Representative - Phoenix, AZ in Phoenix, Arizona

This job was posted by http://www.azjobconnection.gov : For more information, please see: http://www.azjobconnection.gov/ada/r/jobs/3317278



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Job ID: 145431

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Superlite, a CRH company, is a division of the Oldcastle APG Products Group (APG). APG is North America?s leading manufacturer and supplier of concrete masonry, dry mix, and hardscape products. With over $2B in sales, APG operates across 40states and 5Canadian provinces through a network of over 165 operating locations and more than 5,000 employees.

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Summary

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This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

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Essential Duties and Responsibilities

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+ Assist customer with product questions, ordering, order tracking, complaints and problems

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+ Enter orders into system for delivery

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+ Prepare quotes

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+ Issue credits or debits accurately when applicable

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+ Answer incoming calls

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+ Assist walk-in counter customers

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+ Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records

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+ Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

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Qualifications

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+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

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Requirements / Education / Experience

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+ High school diploma /equivalent or comparable in related experience

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+ Detailed oriented

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+ Data entry

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+ Good with basic math

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+ Skilled in Microsoft Office suite

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+ Good organizational and problem-solving skills

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+ Experience with multi-line phone system

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+ Attention to detail

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+ Pleasant phone personality

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+ Ability to multi task

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Preferred Experience

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+ Bi-lingual skills: English and Spanish

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+ Experience in building materials industry

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Physical Environment

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+ Ability to sit for extended periods of time

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+ Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard

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+ Bending and some lifting

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+ Extensive writing

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+ Extensive phone and radio use

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+ Tasks can be very repetitive

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+ Slight lifting of ship tickets and overnight packages

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What CRH Americas Offers You

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+ Highly competitive base pay

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+ Comprehensive medical, dental and disability benefits programs