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USAA Entry-Level Adjuster in Phoenix, Arizona

Purpose of Job

We are currently seeking talented Entry-Level Adjusters (Property or Non-Injury Auto) for our Phoenix contact center.

Please note that our office located in North Phoenix at One Norterra Parkway, Phoenix, AZ 85085.

Job Requirements

Job Description

As an Entry-Level Adjuster (Property or Non-Injury Auto) for USAA, you will investigate, evaluate, negotiate and adjust low to moderately complex claims presented by or against our insureds to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. You will work under direct supervision to perform routine work assignments and problem resolution. You will recognize life events, understand member's needs and provide advice to deliver appropriate solutions to the member. This position is in the contact center environment and does not require any travel or work outside the office.

Click on link below to watch USAA Claims Careers Spotlight:

Click on the link below for a virtual tour of the Phoenix Campus: at

Job Requirements

  • Provides claims service via internal channels (phone/fax/email/mail) to members and third-party customers.

  • Adjusts low to moderately complex Auto or Property claims.

  • Acquires and applies basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the USAA claim handling process and procedures.

  • Seeks guidance from team members to resolve issues and identify appropriate issues for escalation.

  • Partners with and/or directs vendors and internal business partners to facilitate claims resolution.

  • Contributes to business goals, performance metrics, and effectively uses tools & technology.

  • Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events.

Training Schedule

  • Full schedule availability is needed Monday-Friday 8:00 AM - 4:30 PM

  • Training includes New Employee Orientation, Licensing, Enterprise Knowledge, Pipeline training and On-the-job-training.

  • Licensing training is provided. You must pass a licensing exam and can become licensed in all applicable states. USAA will provide the study and training environment to assist you with the licensing exam.

  • Employees must successfully complete a training program. USAA training programs include classroom instruction, computer-based lessons, and instructor-led activities with systems simulations.

  • Employees attending training are expected to meet USAA's established standards for performance, attendance and conduct.

Work Schedule

  • Property Claims Adjuster: Full schedule availability to work a 5 day, 40-hour work week between Sunday – Saturday, 8:00 AM – 8:30 PM.

  • Non-Injury Auto Claims Adjuster: Full schedule availability to work a 5 day, 40-hour work week Monday – Friday, 11:00 AM – 7:30 PM.

  • Schedules are based upon business needs

  • A 30% shift premium pay applies to work hours scheduled after 6:00 PM, Monday-Friday and weekends

Minimum Requirements

  • High School Diploma or GED.

  • Up to 1 year of customer contact experience

  • This position will require an Insurance Adjuster's license. You must pass a licensing exam and can become licensed in all applicable states. USAA will provide the study and training environment to assist you with the licensing exam.

Preferred Requirements

  • Bachelor’s degree

  • 6+ months of claims adjusting experience or 1 year of recent USAA customer service experience working in a member contact capacity or military experience

  • 2 years of customer service experience

  • Experience in an inbound phone-intensive, contact center environment using a headset

  • Computer literacy in a Windows operation environment

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Relocation assistance is not available for this position.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.