Work in Arizona Jobs

Job Information

American Express Engineering Director - Automation in Phoenix, Arizona


“You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.”

Your primary responsibility is to lead the development of our next generation distributed platform, aligning resources and delivery with business growth and diversification, while significantly improving service quality and cost-effectiveness. We expect the individual to be innovative and energetic with strong communications skills.


  • Provide technical leadership to deliver software solutions that exceed customer and stakeholder expectations.

  • You will constantly pursue and learn industry leading/innovative solutions. Build high awareness of open-source technologies and communities that enable high volume low latency systems.

  • Lead a culture of innovation and experimentation, support full software development lifecycle that incorporates the best of technology approaches and delivery methodologies.

  • Engage with developers in day to day activities and helping in review of design, coding and the SDLC tasks. Stepping into code where and if needed and be a hands-on leader

  • Ensure on time product releases that are of high quality, enabling the core vision of next generation card processing systems compliant with regulatory requirements.

  • Promote a fun and high engagement culture, with a results orientated focus. Hire, mentor, motivate and retain the best talent.

  • Collaborate with peer technology and product teams across different locations.

  • Introduce enterprise architectural paradigms and solutions into the portfolio.

  • Leading a team in an environment which includes core modern automation frameworks and complex transaction processing systems leveraging a broad set of technology stacks (Java 11 , Postgres, Oracle, Couchbase, Kafka, Mainframes, Elk, REDIS, Node.js, React, RPA, BPM,CMMN, ML, Cognitive OCR etc.)

  • Manage Platform for Enterprise Intelligent Automation.

  • Design, build and manage enterprise platform and frameworks for Process Management, Case Management, Work Management.

  • Communicate to senior leaders with regard to strategy direction and changes.

“Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”


  • Bachelor’s Degree in Computer Science, Computer Science Engineering, or related field required; Advanced Degree preferred.

  • Overall 7 years of experience in developing and delivering leading–edge software solutions coupled with a proven experience in building teams from scratch and growing individuals into leaders.

  • Hands on experience in the following environments is preferred: Java Stack, Automation (BPM, CMMN, RPA, OCR, ML, Drools), CI/CD (Jenkins, Gitlabs), Cloud Native (Envoy, docker, Kubernates, OpenShift, Etcd, Consul, gRPC, ProtoBuf), DB's ( Postgres, Oracle, CouchBase, Cassandra, Redis, Elastic Stack), Performance engineering (CPU and heapdump analysis, Dynatrace), Message broker (Kafka, Rabbit MQ)

  • Experience with applications with high throughput and low latency needs.

  • Excellent verbal and written communications skills required, with the ability to create and deliver effective presentations to leadership across the organization

  • Proven ability to influence and drive delivery across a geographical distributed organization

  • Experience building highly available and low latency distributed systems. Experience building systems as service-oriented architecture and/or micro-services architecture.

  • Experience in designing and implementing large scale platforms and frameworks.

  • Experience in Process Management, Case Management, Work Management is required.

  • Experience in Automations, Cognitive OCR, AI / ML driving cost savings is preferred.

  • Experience attracting, hiring and retaining top engineering talent.

Professional Attributes For Success

  • Excellent judgment and constant pursuit of higher standards, a passion to build and champion high efficiency teams.

  • Is aware of the latest details of the business & technology trends

  • Expects and drives innovation

  • Has passion and convictions and the innate ability to inspire passion in others

  • Self-motivated and results oriented

  • Out of box thinking

“American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.”

Job: Technology

Primary Location: US-Arizona-Phoenix

Other Locations: US-Florida-Sunrise, US-New York-New York

Schedule Full-time

Req ID: 21007406