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American Express Engineer- SRE in Phoenix, Arizona

Description

"You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. "

The success of our entire company rests on our systems, networks, and people. Our Business Operations Support Squad (BOSS) is a team of highly skilled DevOps, ProdOps and SRE engineers that strongly advocate automation and monitoring across all the applications and platforms we support. In the last few years, with innovation at its core and a never-say-die attitude, this team has been shaping the digital future at AmEx while becoming the poster child for defining the art of possible!

As an Engineer in the BOSS team, you will work closely with application development teams to build standards that drive the highest levels of availability across our critical Servicing, Messaging and Marketing portfolios. You will join a team that provides 24/7 support, where we focus on the performance of our business applications and our customers' experience with a technology lens. We are expected to develop solutions that improve production support and monitoring services, while responding to incidents to ensure a high level of availability of applications. You will drive engineering work, including things such as infrastructure automation, designing and building operations tools, as well as code to support our application teams.

Key Responsibilities

  • Drive production support efforts and ensure appropriate responses to production incidents as the first line of defense for the organization.

  • Participate in 24/7 shift coverage while making decisions to restore service and minimize impact to availability. Off hours and weekend support on a rotating schedule.

  • Function as member of a DevOps Team following the agile practice to provide design inputs and operational standard methodologies.

  • Develop Continuous Service Improvement methodology to reduce/remove repeat occurrence of customer disruption, identify manual processes for refactoring, and identify processes that would benefit from automation/self-healing

  • Debug defects as well as develop dashboards using modern monitoring tools (e.g. Dynatrace, Splunk) to enable reduction in detection time.

  • Monitor key application performance and capacity constraints to mitigate potential incidents before impacting customers.

  • Monitor and measure accuracy of inbound data feeds, data conditioning processes and work with Engineering leaders to identify and drive resolution of quality gaps.

  • Conduct data analysis activities to provide meaningful insights to support issue identification, resolution, etc.

Leadership

  • Effectively communicate to business and leadership on service restoration.

  • Demonstrate the ability to build positive relationships with your team, business and technology partners to collaborate and contribute to established goals.

  • Collaborate with development teams, Product Owners and other partner teams to improve application performance and availability.

  • Demonstrate the ability to effectively interpret technical/business objectives and challenges and articulate solutions

  • Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking.

  • Please note, Salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines.

Qualifications

  • Bachelor’s Degree in computer science, computer science engineering or related experience.

  • 3 to 5 years of dynamic experience in software engineering.

  • Working knowledge/skillset in one of more of the following: Java, JavaScript, Springboot, NodeJS, Kafka, XML, Linux, IaaS/PaaS

  • Knowledge of Linux internals and experience managing Linux systems in high traffic environments.

  • Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud.

  • Experience working with application performance monitoring and support tools such as the following: Moogsoft, Splunk, Dynatrace, AppDynamics, Grafana, Prometheus, Kibana, ElasticSearch

  • Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.

  • Proven ability to quickly adjust to shifting priorities, ambiguity, and multiple demands while working in high-pressure scenarios to drive problem resolution.

  • Experience with debugging techniques for root cause analysis of issues.

  • Experience with debugging infrastructural and Database (Oracle, Db2, Couchbase, etc) related issues.

  • ITIL working knowledge: Event, Incident, Release, Problem and Knowledge Management.

  • DevOps knowledge for highly-available IT infrastructure

  • Experience in building automations (using scripting/Python/Java etc).

  • Familiar with Agile or other rapid application development methods.

  • Hands-on expertise with application design, software development and automated testing.

  • Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people!

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

American Express offers a competitive benefits offering to support our employees’ total health and well-being, including:

  • Defined contribution pension plan

  • A range of flexible benefits to suit your lifestyle: health and dental care plan options, health assessments, critical illness coverage

  • Employee Discount Portal

  • Back up childcare/adultcare

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Technology

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 21010072

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