Fiserv Engagement Manager - Debit in Phoenix, Arizona
What does a great Engagement Manager do?
The purpose of the Engagement Manager role is to ensure predictable, consistent, and successful project delivery. The Engagement Manager will plan, coordinate, and monitor larger scale Debit projects with a high degree of complexity and risk. While working under minimal supervision, the Engagement Manager will partner with key business stakeholders to ensure a successful start-up and completion of a project. Projects can span multiple business units or functional areas.
As an Engagement Manager, you can look forward to the following:
Ensure predictable, consistent, and successful project delivery
Provide a complete view of the overall project to all stakeholders
Exhibit proactive behavior by engaging in project planning activities, including but not limited to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline highlighting the major milestones and associated dates for project activities; Identifying and communicating project dependencies and impacts; Putting mechanisms in place to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Risk Management, Issues Management, Change Control, etc.);
Define project governance outlining roles and responsibilities and decision rights
Ensure success criteria defined upfront to promote alignment and actively manage to expected project outcomes
Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes, and informed about what is occurring throughout project
Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
Provides leadership, accountability, and ownership for all aspects of the project life cycle.
Represents the needs of the client in specific product development initiatives that are associated with the project.
Basic Qualifications for Consideration:
• Bachelor degree in business or equivalent work experience required
• Working Experience with Debit processing environment
• 5+ years of previous project management and/or relevant consulting experience
• Highschool Diploma or equivalent required
Preferred Qualifications for Consideration:
• Knowledge of and demonstrated experience in project management processes and methodologies, as well as, project lifecycle
• Experience in banking, financial services, and/or software industries desired
• Experience in driving large scale change efforts
• Experience with matrix management of cross-functional processes and teams
• Proficient with Project Management tools
• Project Management Professional (PMP) certification preferred, not required
• Frequent travel (5-10 times annually)
• After hours support for project implementations.
• On call as needed.
Learn more about us.
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.