Aerotek Customer Support Rep - Overnight Shift - $15.50 in Phoenix, Arizona
Customer Support Rep will be the first point of contact for clients in need of technical support. Candidate will be responding to clients via chat, phone, and email; addressing questions/concerns and technical issues regarding online testing taking/exams. Onsite Customer Support Rep will also be responsible for maintaining accurate and well-ordered notes. Support Reps will also be responsible for proctoring exam takers to ensure that they aren’t using any materials not allowed & proactively communicating on-going client issues and resolve complex hardware and software related support problems
This position will focus on communications via chat - but some calls may be necessary to resolve more complex issues.
customer service, customer support, data entry, troubleshooting, chat support, tech support
Top Skills Details:
Call Center Experience
Additional Skills & Qualifications:
High School Diploma required
one year of customer service experience
Candidates that can pass a typing & spelling and grammar test that haven't worked in a call center
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.