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Laboratory Corporation of America Customer Service Representative in Phoenix, Arizona

We are Now Hiring !

LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.

Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.

About the Opportunity:

Our LabCorp office in Phoenix, Arizona is expanding and growing!

We are looking for exceptional Customer Service Representatives to respond to a high volume of calls within a call center environment from physicians, medical offices, patients and clients inquiring on Lab testing results.

Essential Duties and Responsibilities:

  • Answers incoming calls providing excellent customer service to patients, clients, and physicians in response to inquiries, concerns and requests regarding lab testing

  • Sends updates to patients and physicians as requested electronically (fax)

  • Displays a continual positive and professional attitude in all circumstances and cares for customer requests with the utmost respect and compassion.

Successful candidates will have:

  • HS Diploma or Equivalent / (MLT) Medical Laboratory Technician Certification

  • 1+ years of customer service experience in a call center environment

  • Medical background or experience with laboratory testing terminology or a strong aptitude to learn terminology

  • Able to work productively, effectively, and independently in a fast-paced environment

  • Ability to handle multiple tasks systems simultaneously

  • Effective verbal and written communications, especially listening skills

  • Detailed orientated with regards to data entry and excellent typing skills

  • Strong computer skills and ability to work within windows environment

  • Must be comfortable fast paced environment and you will be sitting for up to 8 hours a day

What LabCorp offers YOU:

  • Medical, Dental, Vision, Healthcare Flexible Spending Accounts

  • Employee Savings Plan (401k)

  • Career Growth: Customer Support Service Reps are encouraged and developed to grow into Team Leaders, Managers and to explore other LabCorp growth opportunities in Lab, Logistics, Accessioning and more.

Work Schedules will vary to day and evening shifts available!

If you're looking for a career that offers excellent benefits, opportunities for growth, continual development, professional challenge

Apply today! Interviews will be scheduled daily with the Hiring Team!

Requirements

License/Certification/Education:

  • Requires a High School Diploma or equivalent

  • 1-3 years of applicable experience in a call center or high volume call environment. Inbound call center experience highly desired.

  • Healthcare/medical background preferred

  • Must be able to work overtime as business needs require

Shift

1

Schedule

1st Shift, 10:30AM - 7PM, Monday - Friday

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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