GreenSky Administrative Services LLC Customer Service Representative in Phoenix, Arizona
GreenSky, Inc. (NASDAQ: GSKY), headquartered in Atlanta, is a leading technology company Powering Commerce at the Point of Sale® for a growing ecosystem of merchants, consumers and banks. Our highly scalable, proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. Banks leverage our technology to provide loans to super-prime and prime consumers nationwide. We currently service a $9.5 billion loan portfolio, and since our inception, over 3.5 million consumers have financed over $26 billion of commerce using our paperless, real time "apply and buy" technology.
Our corporate headquarters is located in the financial technology hub of Atlanta, GA.
Looking for great talent to help us continue our rapid growth!
Position: Customer Service Representative
Location: Kentucky/Ohio - Virtual -"Work from Home", Internet Required
Organization: This position is a member of the Customer Service Operations team and reports to the Front Line Manager, Customer Service.
Shifts: Shifts are 12-9 pm, 1-10 pm, 2-11 pm and you will work Monday through Friday (4 days) and one Saturday or Sunday (1 day). Shifts are primarily 9 hours with a 1 hour unpaid lunch. Most agents are required to work at least 1 weekend day per week. The call center is open 363 days/year, we are closed on Thanksgiving and Christmas.
Duties & Responsibilities:
Professionally handle incoming calls, voice mails and emails to ensure that customer, merchant and sponsor issues are resolved both promptly and accurately with the highest possible degree of respect and urgency.
Thoroughly and efficiently gather customer information, assess and fulfill customer needs, education the customer where applicable to prevent the need for future contacts and document the interaction through contact tracking.
When necessary, appropriately escalate caller issues to the proper team or front line manager.
Perform administrative duties on occasion.
Required Skills & Qualifications:
1+ years of experience in a call center or help desk capacity or customer service is required
Strong technical ablity to set up a computer and learn new platforms/systems
Understanding of Microsoft Windows, Internet, and Microsoft Suites including Outlook
Must have access to high speed internet and have the ability to type
Position is currently remote, must have a designated space to work
Demonstrate a passion for excellence with respect to treating and caring for customers
Strong decision making and analytical abilities
Ability to troubleshoot customer issues over the telephone
Strong detail orientation and communication/listening skills
Willingness to work a flexible schedule
Willingness to accept constructive feedback
Highly developed sense of urgency and commitment to customer satisfaction
Bilingual English and Spanish is not required, but is highly preferred
Must be a team player.
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.