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CVS Health Customer Service Rep - Refill Team in Phoenix, Arizona

Job Description

Coram/CVS Health is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Customer Service Specialist you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring all documentation is accurate before shipping orders.

Directly impact a patient’s life by processing new patient orders and updating electronic medical records, working with the Patient Admissions department to help bring a patient on service with the Company.

As a Customer Service Specialist - Refill Team you will…

  • Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.

  • Triaging calls to various departments.

  • Verifying patient demographics and insurance information to ensure accurate shipment.

This is a full-time, permanent, benefited position and is NOT through an agency. Typical hours for this role are Monday to Friday, wtih an 8 hours shift between 11am - 10pm, with some possible overtime based on business need

These roles will be based at our Jackson, TN or Phoenix, AZ branch.

Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status.

Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Required Qualifications

  • Minimum one year experience working in a customer service environment.

  • Experience with data entry.

  • Experience working in Microsoft Office, specifically Excel, Outlook and Word.

Preferred Qualifications

  • Home infusion or durable medical equipment (DME) experience.

  • Call center experience.

  • Experience working in a healthcare environment.

Education

Verifiable High School Diploma or GED is required.

Business Overview

At Coram, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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