USAA Customer Service Claims Intern in Phoenix, Arizona
Purpose of Job
USAA’s 10-week, summer internship program offers college students the chance to discover what it’s like to work at a Fortune 100 company and leading financial services organization. Our interns deliver innovative solutions to real business challenges, and build enduring relationships with their manager and an assigned mentor. While gaining insight into the service of the military community and USAA’s noble mission, interns are immediately part of USAA’s collaborative culture. Spend your summer at USAA and gain a career where you can make a difference!
Our 2021 summer internship program will start on May 24, 2021 and last through July 30, 2021. To be eligible, you must be a college student during the time of the internship program.
Responds to member inquiries and requests
Identifies member events and provides solutions via company products and services to meet their needs
Provides members with guidance by applying foundational knowledge of products and services
Identifies opportunities to deepen relationships in support of member financial security strategies
Researches and resolves general disputes in a timely and efficient manner
Performs routine with tasks under direct supervision and within established procedures and guidelines
Pursuing a bachelor's degree
Graduation date cannot be prior to the end of the internship
Minimum Work Experience
0 to 1 year of customer contact experience required
Experience multi-tasking within a Windows operating system environment required
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly rate based on your experience and market position. The hourly rate for this position is: $16.00.
Interns are eligible to receive an intern stipend to assist with expenses.
Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.