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Wells Fargo Control Senior Officer - Governance & Reporting in Phoenix, Arizona

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Chief Operating Office

The Chief Operating Office is an integrated operations organization that works collaboratively and consistently across the company. The Chief Operating Office includes core operations functions for each of the lines of business under leaders who have joint reporting relationships. This includes: Front Line Control for each of the lines of business and enterprise functions, Strategy and Operations Planning, Sales Practices Oversight and Management, Enterprise Shared Services, Strategic Execution & Operations, Corporate Properties Group, Business Continuity and Resiliency, Enterprise Customer Excellence, Supply Chain Management and Chief Administrative Office.

The Roles

We are seeking 2 strong Senior Officers who will serve as key members of the Front Line Control organization, with accountability for the consistent execution and integration of Control Programs across COO.

Each individual selected will actively engage with Business-Aligned Control leadership, Independent Risk Management (IRM) and business subject matter experts to monitor, measure, evaluate the effectiveness of risk program delivery for the COO and aggregate results thereof. These individuals will be experts in Control policy and procedures as well as risk programs, such maturity assessment and risk management effectiveness. These individuals will drive insights from program- and discipline-specific data, trending and exploring subjects such as Operational Risk Events and Risk Acceptances.

The individuals selected for these roles will be responsible for Governance and Reporting for the Chief Operating Office (COO) Control team. Candidates will be responsible for critical functions including the ongoing execution of several risk program assessments, development of related documentation/artifacts, data analysis, stakeholder management, senior management reporting, regulatory item response, and ensuring senior leadership has access to the relevant and required information.

Specific responsibilities include:

  • Leads the development, implementation, and ongoing execution of risk program aggregated reporting and governance.

  • Ensures execution of program effectiveness assessment routines; reports on outputs and ensures escalation / socialization via key governance routines.

  • Produce data-driven insights around COO control environment.

  • Ensures implementation of Control Program Policies into business operating framework.

  • Monitors material risk exposures for the COO organization and assesses impacts to the aggregate risk profile.

  • Oversees escalation of risks/events in a timely manner to appropriate governance committees and business leadership.

  • Provides subject-matter guidance for the assessment of risk effectiveness

  • Provides data and analytics to support the establishment of risk measures and associated thresholds / limits; leverages analytics to identify control trends and potential failures.

  • Leads creation of new procedures and guidelines; considered subject matter expert regarding interpretation.

  • Partners with senior managers to deliver risk reporting to executive management, committees, and Board of Directors and assists in development of actionable insights.

  • Leads implementation of complex initiatives with material risk/control impact, generally spanning multiple business lines.

  • Internal partnership with the business and other business units, Audit, Legal, regulators, and industry partners on risk related topics.

  • Works independently, leads project/ virtual teams and mentors but does not manage other team members.

Required Qualifications

  • 10+ years of experience in risk management or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

Desired Qualifications

  • A BS/BA degree or higher

  • Experience supporting senior level leaders/executives

  • Ability to articulate complex concepts in a clear manner

  • Ability to develop partnerships and collaborate with other business and functional areas

  • Ability to influence and collaborate at all internal organizational levels

  • Ability to influence executive decision-making and successfully negotiate critical issue resolution related to program initiatives

  • Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

  • Excellent verbal, written, and interpersonal communication skills

  • Strong analytical skills with high attention to detail and accuracy

Other Desired Qualifications

  • Direct experience executing risk programs and/or analytics in large financial services organizations

  • In depth knowledge of enterprise risk management frameworks, including: risk identification, risk appetite and strategy, risk effectiveness, processes and controls, risk analytics and governance

  • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships

  • Experience making executive presentations

  • Flexibility and business savvy to navigate a complex, highly-matrixed organization

  • Demonstrated ability to make subjective and informed decisions based upon output; influence stakeholders and justify decision making

  • Experience with management reporting (dashboards, PPT, etc.)

  • 5+ years of experience working within the line-of-business OR directly with line managers acting as an 'Influencer' able to effectively convey complicated information necessary to provide the leader with an informed understanding leading to executable risk-mitigation strategies

  • Strong analytical ability used to identify risks and confidently raise issues; through proper statue and authority, counsel and escalate early and when necessary

  • Ability to analyze and problem solve with demonstrated excellence at identifying stakeholders, understanding needs, and driving decision making/resolution through a consensus building approach

  • Deep understanding of ever-evolving governance processes and regulatory environments

  • Ability to fluently articulate strategy and operations and translate organizational strategies into clear objectives and action

  • Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs

  • Demonstrated experience working in a rapidly changing and complex environment

  • Strategic Leadership – Create and achieve a desired future state vision through influence on individual and group goals, reinforcements, and systems


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5565704-1

Updated: 2021-02-24 23:12:36.831 UTC

Location: Phoenix,AZ