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Facebook Content Strategist, WhatsApp Customer Operations in Phoenix, Arizona

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

WhatsApp is the world's fastest growing communication company with over 1.5 billion active users globally. We help bring friends, families, communities, soccer groups, doctors, storm chasers, and millions of others together. We are just getting started. We are looking for proactive and motivated people to join our team.

We need people with a passion for both the product and an outstanding user experience – those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users. If you are looking for a fun full-time job, have an Android, iPhone, Windows Phone or other smartphone, and consider yourself a smartphone gadget geek, keep reading.

Required Skills:

  1. Oversee the content strategy for a product area or set of features

  2. Draft clear, actionable support content based on the strategy

  3. Apply, maintain, and evangelize content standards and best practices

  4. Collaborate with operations, product, marketing, communications, and legal to explain complicated product and policy concepts in simple, jargon-free language

  5. Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines

  6. Leverage data to improve WhatsApp's support experiences and troubleshoot known issues

Minimum Qualifications:

  1. 2+ years working experience with content for tech or websites

  2. Demonstrated experience in planning and creating online help content and customer support responses for social media platforms and/or mobile apps

  3. Demonstrated experience in multitasking and managing priorities

Preferred Qualifications:

  1. Project management experience and experience working through ambiguity and execute complex projects

  2. Attention to detail

  3. Experience with content analytics tools

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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