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Epiq Systems Inc Cloud Technical Writer in Phoenix, Arizona

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It's fun to work at a company where people truly believe in what they are doing!

Job Description:


ALTO Cloud Support is looking for a Technical Writer to join a global technology services group responsible for managing and supporting a large and complex Cloud environments globally, to assist the various Cloud Teams in crafting and refining procedures and documentation related to the delivery of Epiqs Cloud services.? The ALTO Cloud Support team provides 1st and 2nd line support for both commercial off-the-shelf (COTS) applications and internally developed applications hosted in Epiq Cloud sites, specifically AWS. ALTO works in conjunction with L3 Cloud and Application teams to provide 24/7 support of the various tools and Cloud infrastructure.? These team?s core responsibilities include application and infrastructure, upgrades, configurations, license renewals and technical troubleshooting. Supported platforms include content management, document processing, end-user tools and managed file transfer platforms.

The Technical Writer will prepare clear and coherent technical documentation that will communicate complex technical information more easily. They will develop, gather, and disseminate technical information related to all Epiq products throughout the organization.

The Technical Writer will fill an immediate need to document all applications at a technical level throughout Epiq.

The ideal candidate will have the following skills:

+ Researches and builds knowledge about products, services, technology, or concepts to be documented

+ Determines the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly

+ Prepares or commissions graphics, diagrams, animation, and charts to complement technical writing

+ Meets with subject matter experts in order to ensure that specialized topics are appropriately addressed and discussed

+ Standardize content across platforms and media

+ Gather usability feedback from Application Support, IT, Product Development, Product Management, and Project Management teams

+ Manage documents as software is released to ensure accuracy


+ Bachelor?s degree in Information Technology, Communications or closely related discipline

+ General understanding of legal software

+ Experience with Microsoft Office

+ Experience with Microsoft SharePoint

+ General knowledge of software architecture

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq?s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual?s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq?s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by pplicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.? Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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