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Microsoft Corporation Cloud Solution Architect Manager (Aspire) in Phoenix, Arizona

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft approaches change and process management to help customers to simplify their journey to the cloud. Microsoft is hiring professionals that will drive customer cloud adoption highly focused on Adoption Change Management and Modern Service Management within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

We are looking for a talented individual to lead a team of Customer Engineers to drive growth of the Microsoft Cloud for a set of Enterprise accounts across different industries via our Adoption Change Management, Modern Service Management, and User Experience services.

Responsibilities

This CSA Manager role will directly manage a team of full-time employee Customer Engineers that will cover Enterprise customers. This is an exciting role that will help fuel Customer success through customer retention and growth.

Key responsibilities include:

  • Hire, on-board, develop, coach, mentor. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive Adoption and Change Management, and Modern Service Management Customer Engineer role clarity, account coverage, project assignment and effective cross-team collaboration

  • Coach and enable your team to accelerate Azure, D365, O365 cloud consumption, including guidance on operations, processes, change management, technical recommendations, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful

  • Drive operational excellence, including timely consumption engagement management and high-quality reporting and insights

Qualifications

Required/Minimum Qualifications

  • Bachelor's Degree in Business, Engineering, Technology, or related field AND 4+ years related work experience (e.g., customer success, consulting, pre-sales/post-sales, customer change management, line of business leadership)

  • OR Master's Degree in Business, Engineering, Technology, or related field AND 3+ years related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, customer change management, line-of-business leadership)

  • OR equivalent experience.

Additional or Preferred Qualifications

Experience: 10+ years of experience in information technology, or related field

Expertise: 7+ years of industry, support or management consulting experience

Management: 5+ years of experience in people management

Change: 5+ years of experience driving change management or technical adoption preferred

Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers

Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

Technical

  • Proven ability to map the customer’s needs to technical solutions

  • Experience with managing critical and complex customer situations or incidents

  • Knowledge of change management processes

  • Experience in applying modern process solutions in real-world environments

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results

  • Demonstrated Technical leadership through prior technical coaching/leadership roles

Education

Bachelor's degree in Computer Science, Information Technology, or related field preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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