Humana Change Management & Measurement Effectiveness Lead in Phoenix, Arizona
The Change Management Lead is chiefly responsible for the determination of all change management needs to enable the success of the Enterprise Clinical Operating Model (ECOM) transformation across the enterprise. This role will be ultimately responsible for developing the strategy for and designing a robust and comprehensive plan to deliver change management interventions and compelling communications for a successful transformation. The Change Management Lead addresses problems of diverse scope and complexity ranging from moderate to substantial.
The Change Management Lead is responsible for identifying, understanding, and tracking all expected change impacts as a result of implementing the ECOM clinical operating model to build a comprehensive change management and communications plan. Works across program workstreams to accurately identify impacted associate groups, understand the necessary communications needs and interventions to facilitate successful change, and design a campaign to facilitate those needs. Ensures comprehensive change management and communications plan is well-coordinated (keeping the optimal associate experience in mind) and adheres to a well-defined strategy (utilizing leader-led communications and standardized channels to institute discipline and rigor to how information flows across and beyond the program). Uses independent judgment requiring analysis of variable factors and determining the best course of action regarding plan design, works under minimal supervision, and able to present on behalf of initiative team to a variety of mid- to senior-level audiences. Effective at advising towards and driving decisions on their own as it relates to communications needs and campaigns. Reviews developed communications for accuracy and fulfillment of change needs.
Bachelor's degree and/or 5+ years of leading Change Management teams for large-scale transformation initiatives
Ability to work, navigate and effectively manage stakeholders in a matrixed environment
3 or more years of project management leadership experience
Excellent written and verbal communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Demonstrated analytical abilities in problem-definition, root cause analysis, generation of insights and recommendations
3 -5 or more years of technical experience (change, learning, or communications)
Multi-channel delivery service experience
5 years of experience in designing and developing communication and/or learning strategies, plans
Scheduled Weekly Hours