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Aerotek Call Center Representative in Phoenix, Arizona

Description:

Receive a high volume of calls to coordinate non-emergency medical transportation needs for patients

Will take 60 - 100 inbound calls daily

Communicate with patients and providers to verify demographic information and document calls

Verify insurance and obtain authorizations

Stay up to date with health care plans, any changes in policies

Manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payments.

Providing superior customer service to clients, efficient and accurate entering of all customer service requests into data management system, performing all gate keeping functions related to trip authorization, documenting and resolving complaints and issues.

Skills:

customer service rep*, call center, inbound, outbound, medical assistant, data entry, front office, healthcare, medical, patient, provider, retail, sales associate, server, clerk, front desk

Top Skills Details:

Customer service rep, Inbound calls, Call center

Additional Skills & Qualifications:

Education: - Qualified candidates must have a High School Diploma or GED Experience: - Medical terminology preferred - Previous medical call center experience preferred - Prior in-bound Call Center experience and/or prior customer service experience

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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