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Oracle Business Analyst (JoinOCI) in Phoenix, Arizona

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 5 plus years relevant work experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Are you interested in building large-scale distributed infrastructure for the cloud? Oracle’s Cloud Infrastructure team is based in downtown Seattle and is building new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Oracle’s extensive enterprise customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. Our customers run their businesses on our cloud, and our mission is to provide them with best in class, foundational cloud services. Oracle's Cloud team is being built with an entrepreneurial spirit that promotes an energetic, creative, and collaborative environment; while ensuring that employees are supported in their career goals and have opportunities for training and education. We appreciate and value commitment to family and enthusiastically encourage work / life balance.

We are specifically looking for an Analyst to join the US Operations & Support Reporting team. The team is dedicated to providing accurate data and partnering with teams to help them discover actionable narratives in their data. We believe information enables success, and we are committed to providing clear insights for all levels of the organization. The ideal candidate will have proven experience with business processes, customer experience, requirements gathering, data analysis, and communicating insights with previous experience working in or with a customer support organization. If you are passionate about taking ownership of concrete data challenges and producing business intelligence solutions that have broad, significant impacts - come join our team!

In this role, you will:

  • Use your knowledge of ITIL/ITSM and Technical Operations to drive insights and patterns related to Incident, Change, Problem, and Service Management

  • Work with technical operations leadership to quickly identify KPIs and define expected results

  • At times, manually hunt for themes and patterns in support cases where the data is absent and provide recommendations

  • Drive improvements and changes to "how" we handle operational events and drive reductions to time to resolve, time to engage, and prevent future failures

  • Search for reasons and sources of failures to drive actions to reduce down time or impacts to customers

  • Build and automate actionable models and reports

  • Analyze data and various operations requests to identify trends/insights

  • Partner and develop strong relationships with cross-functional teams

  • Develop strong hypotheses, independently solve problems, and share actionable insights with engineering leadership

  • Apply analytic rigor to synthesize data into an clear narrative that allows for data-driven decision making across the organization

Mandatory Qualifications:

  • Bachelor's or Master's degree in Computer Science, Data Science or related technical field or equivalent professional experience

  • Proficient in SQL with experience in RDBMS technologies

  • Experience analyzing customer support type organizations

  • Experience analyzing customer sentiment, failure analysis, and contact drivers

  • Strong statistical analysis background

  • Experience with report design and delivery using Excel/OBIEE/Tableau/Power BI/Looker ML or other professional visualization suites

  • Ability to synthesize complex data elements into crisp and robust stories for audiences of variable technical levels

  • Excellent organizational skills with strong attention to detail

  • High sense of ownership, self-motivation, and desire to delight customers.

  • Demonstrated ability to effectively collaborate and influence.

  • Able to independently operate in an ambiguous and fast paced environment

Preferred Qualifications:

  • 2 years of experience in data analytics role or equivalent

  • Strong understanding of dimensional modeling and data granularity

  • Strong ability to clearly articulate problem statement, findings, and recommended actions to drive change and improvement

  • UI/UX experience

  • Demonstrated investment in using data analysis and metrics to continuously improve systems, software, and processes

  • Ability to gather data requirements and use data modeling to visualize patterns for analysis

  • Experience with cloud platforms and cloud architecture

  • Experience with operating systems in production, following the DevOps model

Job: *Business Operations

Organization: *Oracle

Title: Business Analyst (JoinOCI)

Location: United States

Requisition ID: 20000PFK