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Lumen Business Analyst II - Work From Home in Phoenix, Arizona

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

A person who is analytical, precise with data, details and reconciliation is needed. This person must be able to handle many priorities at once, meet deadlines and must have strong attention to detail.

The Main Responsibilities

  • Tracking & reporting for Sales Success Center and Sales Quote Desk

  • Mines data using modern tools and programming languages – Power BI, Salesforce reporting

  • Defines and implements models to uncover patterns and predictions creating business value and innovation.

  • Works with the business to understand the business domain perspective.

  • Effectively tells stories with the data using visualization tools/methods to demonstrate insight impact and business value.

  • Assures accuracy, integrity, and compliance of cleansed data.

  • Collaborates and communicates with project team regarding project progress and issue resolution.

  • Provides guidance, training and mentoring to other members in the team.

  • Works on problems of diverse complexity and scope.

  • May act as a team or project leader providing direction to team activities and facilitates information

  • Validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution.

  • Individual will liaise with multiple organizations to identify reporting and metric needs and requirements.

  • Analyze complex data, identify issues and provide quick correcting actions.

What We Look For in a Candidate

  • 2+ plus years business related experience SQL, .net, MS Access, Sharepoint or Power BI knowledge that would be also beneficial.

  • Knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.

  • Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

  • Advanced Microsoft Excel skills

  • Knowledge on Microsoft power platform

  • Exploratory Data Analysis

  • SQL, VBA Excel Automation skills (preferred)

  • Ability to generate insights and tell Story behind the Numbers

  • Be able to work independently and generate actionable insights when a high level business problem is stated

  • Excellent executive-level presentation skills

  • Highly professional and self-motivated with the ability to work well independently and on a team.

  • Good troubleshooting skills and methodologies.

  • Experienced in analyzing issues, distilling and communicating their relevant aspects.

  • Ability to work multiple efforts and projects in parallel.

  • Ability to provide executive level presentation for data analysis

  • Understanding of relational databases

What to Expect Next

Requisition #: 256556

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.