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Knight Transportation Breakdown Manager in Phoenix, Arizona

Primary Purpose and Essential Functions: Assess the situation of the driver, status of equipment involved and optimal solution for load recovery and initiate appropriate responses that are safe, efficient and cost-effective.

  • Interact with impacted drivers to determine next steps the ensure safety of the drivers and recovery of loads.

  • Manage over-the-road wreck repairs of company owned units to ensure units are repaired at minimal or cost of loss.

  • Maintain the daily wrecked truck report with unit information, photos, location, movement/completion dates.

  • Plan and dispatch wreck recovery trucks.

  • Create wreck recovery orders, equipment move orders, and orders for internal shop parts and equipment deliveries to various terminals in our system.

  • Determine best repair option considering proximity, availability and cost.

  • Initiate payments (credit card or generate invoices) to vendors up to authorized amounts.

  • Answer vendor questions related to payments.

  • Proactively work to assist others in achieving the organization's objectives.

  • Skills: Must be able to handle high volume of calls each day. Must be able to multi-task. Must be able to evaluate situations quickly. Must be able to solve problems under high-pressure circumstances. Must possess excellent verbal and written communication skills.

  • Education: High School Diploma or equivalent required.

  • Experience Required: Previous experience as technician or mechanic in trucking industry preferred. Previous call center experience preferred.