Swift Transportation Billing Account Specialist in Phoenix, Arizona
Primary Purpose and Essential Functions: Accurately and efficiently rate and bill customers in accordance with specifications by fully understanding all Billing and Electronic Data Interchange (EDI). Position offers the opportunity to work a M-F split in office/work from home schedule and flexible hours.
Perform correct billing practices in a timely manner.
Balance multiple accounts with various customer requirements.
Complete and update account instructions and provide back up on accounts as assigned.
Verify and confirm rates and applicable surcharges in accordance with customer contracts.
Make changes and communicate rating concerns to sales, pricing or contract administration as necessary.
Validate billings as well as 'bill to' and 'shipper' codes on a daily basis by reviewing edit reports and making necessary corrections.
Monitor orders and place on hold as appropriate based on customer specifications.
Research and resolve order concerns within billing standards according to hold reason.
Review and request updates shipper billing profiles for event capturing flags (billable or not) based on customer contracts.
Review and request updates shipper billing repository to include patterns per customer requirements.
Enter line-haul rates for all line-haul addendum s noted by Customer Service Representative's (CSR) or for specific ï¿½ï¿½ï¿½print-onlyï¿½ï¿½ï¿½ lanes as dictated by contract requirements.
Review and reprocess invoices (void and re-bill), as necessary, to ensure discrepancies are resolved in a timely manner and take proactive measures to avoid future occurrences (i.e. relationship).
Update management with billing queue status and recommend ideas to streamline existing processes within several controllable billing queues and communicate to internal departments on non-controllable queues.
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
Proactively work to assist others in achieving the organization's objectives.
Skills: Must be proficient in Excel. Must be able to run and maintain query and sequel reports. Must possess excellent organizational skills. Must be able to read contracts. Must be able to work effectively in a team environment.
Education: High School Diploma or GED required. Associates degree preferred.
Experience Required: 1+ years of billing, accounting or general office experience required. Transportation industry experience preferred.