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American Express Associate Product Manager - Digital Workplace in Phoenix, Arizona


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.


You will work hand in hand with the Product Manager(s) to understand and support, as needed, with the definition and documentation of the Roadmap, Product Vision, Release and Iteration Plans Schedules, mapping vertical user stories to the needs of the business and ensuring product delivery meets the business need.

Organizational Context:

Reports to the Director in the Situational Tools organization within Digital Workplace.

Key Responsibilities:

  • Will be responsible for the management of one or more products in the Situational Tools program.

  • Assists in grooming the backlog so they meet the definition of ready to execute

  • Know and execute agile standard methodologies for collaboration in a dynamic product development environment. Know emerging trends

  • Assists in maintaining the product backlog and ensures user stories are aligned to underlying product outcomes

  • Support the Product Manager(s) to ensure in the identification of technical problems, and devise solutions as they relate to the current and future business environment

  • Assist in retrospectives to ensure lessons learned are carried forward in subsequent development activities

  • Facilitate cross-functional collaboration with design, analytics, engagement, project management, and engineering

  • Support Product Manager with market and user research and generation of insights to be incorporated into the product design

  • Assists in coordinating communications and facilitates resolution of risks, issues, and changes tied to the initiatives

  • Work with Business Management/Strategy/Marketing partners, to develop product launch communications for internal and external partners

  • Develop product release training material for end-users

  • Identify and document gaps in end user experience from product launches

  • Supports the team in coordination of activities and request between various business and technology partners to ensure the core agile team remains on track to meet iteration deliverables

  • Utilize relevant reporting tools to report on and analyze successes aimed at understanding and optimizing the product

  • Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience

  • Maintain core critical metrics including financial.

Scope of Impact/Influence:

  • Supports small to mid-scale 3 rd party product

  • Responsible for moderately complex business and/or systems process analysis, design, implementation, and day-to-day operations within an Agile framework

  • Both product and technology focused supporting functionality within a Product or Product in whole.


Education & Experience:

  • Experience in data analysis and analytical decision-making, with preference for consumer services products strongly desired

  • Bachelor’s Degree in related field required


  • Understanding of rapid and iterative development frameworks and familiarity with reporting/analytical applications

  • Understanding of Agile methodologies and Scrum

Technology Core Competencies:

  • Adaptive Communication

  • Agile Practices

  • Industry and Company Knowledge

  • Organizational Change Management

  • Technical Acumen

  • Technology Industry Trends

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Technology

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 21013206