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Orb IT People Application support -L1 / L2 in phoenix, Arizona

We have an immediate need for Application technical support with one of our client for a long term contract.

Please find the below job description.

Application Support - L1 / L2 Support scope includes:

? Monitoring the event alerts and notify to the concerned team and process the requests from the end users to level 3 support & respective development teams

? Monitor the availability of the database events like DB availability, Instance availability and the space availability of disk drives and file systems

? Monitor the database related activities, respond calls from the developments teams

? Monitor the backups and recovery errors

? Monitor the metric alerts, performance related issues like high CPU utilization, application performance and high memory utilization

? Activities also include monitoring and troubleshooting COTS (commercial off the shelf) and internally developed applications, and on occasion, working with vendor support

? Monitor and Support Remote Desktop connections

? Provide necessary technical support relating to various applications, system-level software, compilers, and other general computing applications

? Responsible for addressing or escalating any malfunctioning of applications or software systems

? Involved with the administration, configuration, installation, and version upgrading, and patching of assigned applications and all of its components

? Provide support during standard 8 business hours with on-call support outside of standard business hours if needed

? Application Support Lead will oversee the other support consultants as an added responsibility

Thanks,Alex Prem | |