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Banner Health Ambulatory Pharmacy Technician- Senior in Phoenix, Arizona

Primary City/State:

Phoenix, Arizona

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A position in a Banner Health pharmacy is one you can look forward to. Join an engaging environment of full service, high technology and experience a wide variety of responsibilities. You’ll also see how important a pharmacy job is to our ability to make life easier for our patients. Come enjoy great challenges and build both your knowledge of the field and your analytical skills.

Banner Pharmacy Services provides innovative pharmacy services and coordinated patient care across the continuum leading to improved medication outcomes. Banner Pharmacy Services clinical staff members serve as advisor to consumers, providing care, guidance and support for wellbeing through optimal medication management. Banner Pharmacy Services partners with providers to offer guidance and support positive patient outcomes through individualized medication management and proactive outreach.

Ambulatory Clinical Pharmacy Services - Centralized Prescription Renewal Authorization is an innovative practice assisting primary care providers in the processing of prescription renewal requests. The centralized prescription renewal authorization program is a pharmacist-led service that receives all prescription renewal requests for select Banner Medical Group (BMG) primary care providers. The pharmacy technician completes the initial screen of all refill renewal request received and forwards this information to either the prescription renewal pharmacist or the BMG clinic provider (if outside of pharmacy scope) for approval or denial. As prescription renewal requests are received via multiple modalities (e-prescribe, EHR portal, phone, fax) direct contact with patients, providers, and pharmacies will be required to ensure optimal mediation management. This position is currently work from home but may switch to be based out of the Banner Corporate offices in downtown Phoenix / Mesa. Day shift hours at this time.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner Pharmacy Services division provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices. Banner Pharmacy Services will be recognized nationally as a clinical leader and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and service to make a difference in people's lives. Banner is expanding its focus from being a hospital company to a clinical quality company focused on population health management. Clinical Pharmacy Services are also included in this robust new service line and are responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention.


This position provides support to a team of clinical pharmacists in population health management. The technician will work under the supervision of clinical pharmacists. Primary responsibilities include pre-screening and support functions for Medication Therapy Management and Prior Authorizations. Other support functions include data gathering and entry, electronic document filing and electronic faxing. Additional responsibilities may include scripted phone calls to patients and/or physician offices.


  1. Input and maintain data and documents in computer system, using programs to include, but not limited to, SharePoint, Word, Excel, Visio, and Fortis.

  2. Consolidate data to prepare reports for use by the Population Health Pharmacy Team. Allows for successful communication with Banner Providers for formulary alignment and increasing STAR Measures.

  3. Research and evaluate initial clinical data necessary for the pharmacist to review and complete a prior authorization. This includes calling and/or faxing referring provider to obtain clinical information needed for the pharmacist to make determinations on Prior Authorizations in a timely manner.

  4. Serves as a liaison between the patient and the pharmacist. Processes incoming, outgoing and interdepartmental calls, faxes and emails and responds to caller requests in a professional, confidential and courteous manner.

  5. Gathers information to get a complete medication history using dedicated reports, patient records, physician/provider notes and medication usage documents. Contacts patients to complete a medication history, following pharmacist scripted protocols, to allow for successful Medication Therapy Management (MTM) Sessions between the pharmacist and the member.

  6. Documents medication history and allergies in the electronic health record according to established procedures. Notifies pharmacist of medication history completion.

  7. Works independently under regular supervision. Uses structured work procedures and independent judgment to solve problems and achieve high quality levels. Work output has a significant impact on business goal attainment. Customers include patients, pharmacists, providers, non-physician providers, other health care team members, health plan representatives and medical office staff for the purpose of integrating services, improving patient care and ensuring effective communication systems.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.


Requires pharmacy technician licensure in the state of practice (where applicable). Pharmacy technician certification required.

Must demonstrate 1 to 2 years of experience performing pharmacy technician duties in an Acute Care, Community Pharmacy, or Managed Care environment. Must have good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts.

Must have knowledge of computer software, particularly medication information system software, Microsoft applications especially Excel, and must be able to prioritize tasks in a complex work environment.


Prior Call Center experience preferred. Prefer independent worker, with good organizational, problem solving and some advanced computer skills.

Additional related education and/or experience preferred.

DATE APPROVED 11/04/2018

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.