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Maricopa Integrated Health System Supervisor Patient Access in Peoria, Arizona

Under the direction of the Patient Access Manager, the Supervisor Patient Access provides leadership and oversight of the Patient Assistance Center. Supports scheduling, pre-registration, insurance verification, authorizations, and customer service for primary care and specialty care. Responsible for supervising day-to-day operations of centralized pre-services in a call center environment. Monitors productivity and performance standards while providing back-up coverage for all functions to enable the department to achieve its productivity and goals.

QUALIFICATIONS:

Education:

  • Requires a high school diploma or GED

  • Prefer an Associate's or Bachelor's degree in Business, Finance, Healthcare profession or related field.

Experience:

  • Must have a minimum of five (5) years of progressively responsible patient access operations experience within the registration, scheduling or referral process in a hospital or physician office setting that demonstrates an understanding of the required knowledge, skils and abilities.

  • Prefer experience in a supervisory capacity.

Specialized Training:

  • None

Certification/Licensure:

  • Lean Six Sigma preferred.

  • Certified Healthcare Asscess Associate (CHAA) preferred.

Knowledge, Skills & Abilities:

  • Must have knowledge and understanding of insurance verification and DES/AHCCCS programs and eligibility factors.

  • Requires excellent data entry skills including, 10-key by touch, and the ability to type 40 words per minute accurately.

  • Basic math skills required.

  • Basic knowledge of medical terminology required.

  • Basic knowledge of third-party payors required.

  • Must have the ability to supervise and coordinate the work of subordinate personnel in a manner conducive to full performance and high morale.

  • Must be approachable, people oriented, and a good listener.

  • Must be able to communicate effectively and have excellent customer service skills.

  • Must possess the ability to think critically in stressful situations, effectively communicate both written and verbal, and strong computer skills and functional knowledge of systems and applications.

  • Requires the ability to be a creative, independent thinker.

  • Must exhibit a high degree of professionalism, customer service, and enthusiasm.

  • Must possess solid analytical and problem-solving skills.

  • Bilingual in Spanish preferred.

  • Data collection, interpretation skills required.

  • Must be a change agent able to develop, implement and maintain policies and processes.

  • Requires the ability to read, write and speak effectively in English.

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