Arizona Employer ELIGIBILITY INTERVIEWER job id 496784 (DBME) in Parker, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/ada/r/jobs/4337862
Are you ready to make a difference in someone’s life? Are you ready for a rewarding full-time position (40 hours per week) with comprehensive paid training, great benefits and the possibility of teleworking? As a Program Service Evaluator, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced call center environment, and can provide quality interaction and communication with our clients. If you are passionate about making Arizona stronger by helping Arizonans reach their full potential, we want to see you join our team!!!
To learn more about the role of a Program Services Evaluator (PSE)/ Eligibility Interviewer, please click on the video
On a daily basis, the ideal candidate:• Provide excellent customer service to our clients in a fast-paced call center environment• Exhibit reliable attendance to successfully complete paid training• Exhibit skill and diplomacy in working with clients facing challenging and personal situations• Collect and gather information to conduct interviews to make eligibility determinations for medical, food, and financial assistance.• Complete the application process, while entering data on a computer and accessing multiple screens• Verify client information by interacting with internal and external customers, and federal, state, and local entities• Adhere to agency standards in a high-volume call center, measured by metrics and standards related to service levels, accuracy, and timeliness• Commit to ongoing learning of program policies and procedures and the ability to apply accordingly
• Must have High School diploma or equivalent.• Must have two years of direct customer service experience in person or on phones.
-Opportunity to work remotely (home office) on an ad-hoc basis