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Rite of Passage Case Manager COORDINATOR -ORR (Bilingual English-Spanish) in Oracle, Arizona



  1. Acts as a liaison for Rite of Passage with Placing Agencies and Licensing Officials.

  2. Reviews, audits and edits all case management job functions and reports (i.e. files, treatment groups,

Positive Skills Development meetings, visits, monthly and quarterly reports, CIR and runaway plans, etc.)

and provides oral and written documentation of any findings.

  1. Creates, implements and maintains a functional student file system. Conducts quarterly student file audits.

  2. Supervised staff: Responsible for hiring, evaluations, commendations, reprimands and dismissals.

Reviews and approves time and attendance, and assists with developing staff by conducting training

sessions and action plans. Provides on-going training for all new employees to ensure compliance with

licensing and site standards.

  1. Co-Manages student movements – progressions, regressions, admissions and exits.

  2. Assists in the coordination of mental health services and medical services.

  3. Ensures treatment classes are implemented as designed.

  4. Creates treatment plans in collaboration with the contracted psychologist.

  5. Interacts with and provides assistance to other contracted service workers (i.e. Clinicians).

  6. Creates and audits orientation files and requests missing documentation, if required.

  7. Maintains site schedule of events and activities. Coordinates community service events, assignments, dates

and times.

  1. Evaluates family visits.

  2. Reviews and responds to student grievances if appealed.

  3. Responds to concerns from Placing Agencies regarding documentation and communication.

  4. Ensures Case Management compliance with licensing and certification standards. Analyzes program

elements and provides feedback to the Program Manager to ensure program standards remain the highest in

the industry.

  1. Responsible for the proper management and allocations of the budget as it relates to the areas of

accountability. (i.e. female programs).

  1. Completes required reports and documentation in a timely manner, provides management with required

reports and advises of any problematic situations.

  1. Complies with and implements the Rite of Passage Policies and Procedures as detailed in the appropriate

manuals/handbooks. Ensures the highest standards are maintained to prevent illegal, unethical, or improper

conduct and to ensure the program remains in compliance with agency licensing and Rite of Passage

policies and procedures.

  1. Assists with the correction of deficiencies and quality improvement efforts.

  2. Attends and participates in all required meetings.

  3. Commits to attending and tracking all training and staff development classes in order to ensure sufficient

hours of training for this position and any supervised staff are completed on an annual basis. Notifies the

supervisor if annual training hours are deficient.

  1. Ensures the safety, health and welfare of staff and students at all times.

  2. Provides encouragement, guidance and resources to staff and students when needed.

  3. Models and ensures all program norms are upheld without compromise.

  4. Acts as a positive role model and mentor for both staff and students. 26. Treats others with respect, confronts negative behavior and supports confrontations. 27. Other duties as assigned, verbally or in written form.


  1. Participates in Site, Region and/or Company events as required.

  2. Acts as a member of the site’s Quality Assurance Team.


  1. Bachelor’s degree in related field. Master’s degree preferred.

  2. Four years of experience in Human Services with at least two years of Rite of Passage experience.

  3. Prior case management experience (Rite of Passage experience preferred).

  4. Supervisory experience preferred when applicable.

  5. Knowledge of Placing Agencies, licensing requirements and Rite of Passage policies and procedures.

  6. Good interpersonal skills including the ability to interview potential employees if required.

  7. Ability to be an eligible ROP driver. Must possess a current State Driver’s License and have an acceptable

driving record for the past three (3) years.

  1. Strong knowledge of overall company operations and policies and procedures.

  2. Ability to pass a criminal background clearance check, drug screen, physical and TB test.

  3. Ability to perform work with little or no supervision.

  4. Ability to utilize resources available to complete assigned projects.

  5. Ability to prepare written reports and correspondence.

  6. Ability to understand and follow verbal and written instructions.

  7. Ability to effectively communicate, verbally and in writing.

  8. Able to work in excess of 40 hours per week with the possibility of a varied schedule.

  9. Must be able to maintain a high level of confidentiality.

  10. Must have excellent organization and time management skills.

  11. Ability to build and maintain positive internal and external relationships.

  12. Ability to provide exemplary customer service to all employees and outside constituents.

  13. Ability to function independently and as a member of a team in a multi-task environment.

  14. Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and

rapidly changing business conditions.

  1. Proficient in the use of computers and associated software.

  2. Bilingual English/Spanish requirement

Rite of Passage is a leading national provider of programs and opportunities for troubled and at-risk youth from social services, welfare agencies and juvenile courts. For 35 years, we have developed and operated a continuum of programs based on the needs of youth and our placing agencies. With an emphasis on evidence-based practices and positive skill development, combined with our supportive and therapeutic approach, our organization is respected by industry experts as a highly effective solution for our youth. Since 1984, over 25,000 youths have entered and completed our programs. Rite of Passage has built its reputation on running life-changing educational treatment programs that positively contribute to the community.

Our employees are dedicated, passionate individuals that are committed to inspiring positive change in the lives of youth. Becoming a member of the Rite of Passage team is more than just a job, it’s an opportunity to create a meaningful career with a company driven by its powerful mission to make a difference.




  • Bachelors or better in Psychology


  • Masters or better

Licenses & Certifications


  • Drivers License



  • 3 years: case management

  • 3 years: admission and intake

  • 3 years: Agency relationship management

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)