Work in Arizona Jobs

Job Information

Cognizant Technology Solutions Service desk Analyst in Mesa, Arizona

This job was posted by http://www.azjobconnection.gov : For more information, please see: http://www.azjobconnection.gov/ada/r/jobs/3728948

Cognizant is hiring for Service desk Analyst.

nn


nn

Job description:

nn

Answer all calls offered to Service Desk queues and responsible for managing the ticket queues

nn

Intimate the Shift lead/ L2 whenever there is an upward trend in calls

nn

Promptly notify Critical Incident Management of high priority issues after collecting required information for escalation

nn

Update the trackers and details required for Shift Handover

nn

Adherence to schedules and report to Shift leads in case of any misses

nn

Resolve incoming client calls based on departmental goals

nn

Provide detailed documentation in call logging system

nn

Take ownership and responsibility for problems for client?s technical issues

nn

Increase knowledge base by passing new issue resolution information to Service Desk?s Knowledge Administrator through the established Missing Knowledge process

nn

Maintain a high level of Quality Customer Service

DirectEmployers