Falck Patient Financial Services Post Bill Manager in Mesa, Arizona
The primary job responsibility of the Postbill Revenue Cycle Manager is to manage the entire Postbill function that includes but not limited to; Payor Collections, Customer Service and Claim Processing staff.
The Postbill Manager must be able to adequately perform essential duties in an organized and efficient manner of the Postbill Department. These duties may include, but are not limited to the following:
Development and implementation of strategies to improve billing and collections procedures with a result of optimizing collections for our operational areas.
Daily, weekly and monthly statistical monitoring of actual results compared to goals.
Responsible for meeting or exceeding performance goals.
Will be responsible for hiring, disciplining and firing staff with the assistance of HR.
Pre and month-end processes involving analysis to ensure needed adjustments are complete through expected dates.
Analysis of audit reports; continuous quality review and improvement of procedures; general facility and office management.
Manage actions related to delinquent accounts and ensure application of special adjustments, and/or write-offs are compliant with Falck Policies.
Request, prepare, and/or maintain requested reports on billing partners, client hospitals, professional organizations and other related organizations.
Assures compliance with applicable industry and government rules and regulations.
Maintains up to-date expertise and knowledge of healthcare billing laws, rules, regulations, and developments necessary for the organization to make informed business decisions.
Develops and delivers organized, concise, yet thorough communications executive leadership regarding proposed changes, developments, and opportunities affecting the organization and billing department.
Performs miscellaneous job-related duties as assigned including management ad hoc queries.
Maintain a high profile as a knowledge mentor, motivator and lead by-example staff leader.
Responsible for providing excellent customer service for patients and facilities in regard to troubleshooting complaints.
Maintain HIPAA standards.
Attend all required Manager meetings.
Remain informed of relevant economic conditions and situations
Perform other job-related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. The individual in this position must possess the following qualifications:
This position is based out of the Mesa office. Remote with travel may be available at Management’s discretion.
Must be proficient with Microsoft Suite (Excel, Word, PowerPoint).
Working knowledge of KPI’s/performance measures and the impact of revenue cycle on them.
Excellent analytical skills and quality orientation-strives for continuous improvement in all activities to consistently achieve excellent results and meet or exceed department expectations.
Must have knowledge of medical terminology.
Ability to develop and effectively deliver presentations.
Must have willingness to work a flexible schedule.
Excellent management, supervisory and overall leadership skills (minimum 5 years), including relationship building and fostering excellent achievement through teamwork.
Must be self-starter with strong individual motivational skills.
Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, from field teams to management, as well as external customers.
Excellent ability to communicate and work cohesively across Department lines.
Highly dependable and able to meet internal deadlines consistently.
Flexible and adaptable, willing and able to adjust to rapidly changing priorities in a growing company.
Must always maintain a professional demeanor and appearance.
The individual in this position must possess the following education requirements:
- BA/BS degree and or/a minimum of 5 years of Ambulance Revenue Cycle Supervisor experience.