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Banner Health Patient Services Assistant in Mesa, Arizona

Primary City/State:

Mesa, Arizona

Department Name:

Banner Staffing Services-AZ

Work Shift:

Day

Job Category:

Administrative Services

POSITION SUMMARY

This position is responsible for a variety of administrative support functions and provides an exceptional customer service experience in patient care areas in order to promote an organized, efficient delivery of care and service to patients, family members, visitors, and staff. The position facilitates communication between members of the care delivery teams, acts as a liaison with internal and external contacts, and ensures appropriate communication tools are updated and provided to the patient.

CORE FUNCTIONS

  1. Performs receptionist/clerical duties to welcome visitors and patients. Participates in the resolution of customer issues and concerns, assists in managing patient belongings, supports family and visitors in the waiting room and collects necessary data and follows through the appropriate person for problem resolution. Supports overall operating efficiency and effective flow of communication and information throughout the department.

  2. Maintains a current and appropriate awareness of patient admissions and discharges to support a smooth transition. Performs complete environmental checks through the day, provides room orientation, removes clutter, ensures equipment and supplies are stocked, clean, and ready for use. Reports and tracks all equipment, reports repairs, and ensures replacement equipment is available. Tracks and trends issues and reports areas of concern. Ensures an appropriate inventory of patient education materials are on hand.

  3. Follows up on patient and family inquiries regarding scheduled tests, discharge, following up with the appropriate discipline/department to obtain updates. Partners with appropriate caregiver/department and communicates with patient as appropriate.

  4. Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery.

  5. Observes and enforces Quiet Time on the unit.

  6. Assists department with quality and safety projects.

  7. This position works under local supervision. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service. Interacts with other Service Coordinators and other staff at all levels throughout the facility. Customers are patients, families, physicians, unit staff, case managers, caregivers, and medical records staff.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

BLS is required within 60 days of hire

Requires skills and abilities typically attained with 1 year of customer service experience; preferably in a hospital or physician office setting. Must possess excellent organizational skills, as well as effective human relations and communication skills. Demonstrate responsiveness, anticipate needs, taking initiative, good follow through and follow up, ability to multi-task. Must demonstrate compassion, caring, and ability to establish trust.

Computer literacy is required

PREFERRED QUALIFICATIONS

Working knowledge of medical terminology

Additional related education and/or experience preferred.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.

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