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Humana Bilingual Consumer Service Operations Representative 3 in Mesa, Arizona


The Consumer Service Operations Representative 3 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.


Required Qualifications

  • High School Diploma

  • Bilingual in English and Spanish with the ability to read, write, and translate effectively in both languages. A language assessment with a passing score will be required prior to offer.

  • Minimum 2 year of customer service experience, including typing/data entry

  • Previous inbound and/or outbound call center or related customer service experience

  • Organizational and time management skills

  • Ability to communicate effectively with senior management and other departments

  • Must be bilingual with English and Spanish and have excellent verbal, listening and written communication skills with both languages

  • Excellent verbal, listening and written communication skills

  • Aptitude for quickly learning and navigating new technology, systems and applications

  • Proficient in Microsoft Office specifically Outlook and Word

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Associate's or Bachelor's Degree

  • Previous healthcare experience

  • Clerical support background in a healthcare environment

  • Medicare experience

Additional Information

  • This role is considered customer facing and is a part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

  • Must provide a 24 month commitment within the department

  • In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.

Scheduled Weekly Hours