Toyota *Administrative Clerk in Greater Phoenix, Arizona
Title: *Administrative Clerk Location: US-AZ-Greater Phoenix-Chandler Other Locations:
Who We Are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment
Who We’re Looking For
Toyota’s Administrative Department is looking for a passionate and highly motivated Administrative Clerk.
The primary responsibility of this role is to be responsible for communication in a professional and service-oriented manner, as well as process various administrative activities generated via account work queues, databases/reports, and incoming correspondences (i.e., remittances, invoices, titles, customer/dealer/vendor generated correspondences, etc.).
Reporting to the Administrative Manager the person in this role will support the Administrative department's objective to accurately handle a variety of title-related administrative processes.
What You’ll Be Doing
Make outbound calls (CSCs, Dealers, customers, etc.) to drive resolution of the callers' issue regarding titles and payoffs.
Documenting activities on customer accounts such as: title release, title follow-up, account maintenance, bankruptcy status, total loss, transfer of equity and lease, etc.
Contacting appropriate agencies/vendors to secure information needed to complete title processing.
Ensure compliance to TFS Policy and related standard operation procedures (SOPs).
Ability to utilize a variety of computer-based systems simultaneously to complete tasks (multitasking).
What You Bring
Ability to effectively communicate both verbally and in written form with all departments and at all levels within the organization including but not limited to customers, dealers, corporate departments, third parties such as banks, etc.
Capability to work flexible hours, which may include day, evening, and weekend hours.
Requires the ability to read, understand, interpret, input, and analyze data with a high degree of accuracy and completeness – attention to detail.
Proficiency in keyboarding skills required as well as the ability to perform repetitive tasks.
Knowledge of Microsoft Office applications (Word, Excel, etc.) and Outlook.
What We’ll Bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
·A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Vehicle purchase & lease programs
Comprehensive health care and wellness plans for your entire family
Flextime and virtual work options
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, child care, schools and more
Flexible spending accounts
Relocation assistance (if applicable)
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com!